Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

• 

  Best Buy Canada Ltd.

  27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

• 

  Best Buy Canada Ltd.

  100 1876 Cooper Rd Kelowna, BC V1Y 9N6

• 

  Best Buy Canada Ltd.

  1191 Robson St Vancouver, BC V6E 1B5

• 

  Best Buy Canada Ltd.

  90 20150 Langley Bypass Langley, BC V3A 9J8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recalled ******** air fryer which our family used every day. Once it was recalled I was told they would send me a box, I send it back and I requested a cheque be sent. Not only do I have to go without an airfryer during this process (that is no fault of mine). I called to get an update on when I would receive my refund so I can get another air fryer only to be told that my air fryer was shipped to the wrong location. How does that happen when they sent me the box with the shipping label attached!!???? So now, this is setting me back again as THEY try to figure out there mistake and in the meantime, they cannot tell me anything. All they say is it is going to be delayed due to this issue of there airfryers being delivered back to the wrong location! NOT IMPRESSED and while they are cleaning up this mess they have on their hands..I am without an airfryer or answers! Will never buy from bestbye again!

  Customer Answer

  Date: 20/07/2022

  Last contact with this company was July 19, 2022 at which time nothing was resolved. THEY made some kind of error in their shipping labels which resulted in *** shipping the returned airfryers to the wrong address. I received a box to put my airfryer in with a shipping label provided by ********. Even though it was their error, they told me they are uncertain how to resolve it. As well, when I was talking to someone for 20 minutes, they put me on hold and then dropped my call resulting in me having to call back again and try to resolve it...to no avail. My issue is that if the airfryer was recalled that is of no fault of the consumer and as it stands now, I am without an airfryer which I use everyday and they cannot resolve their issue on there end. I would love to have a replacement airfryer or my money back so I could buy one elsewhere other than BEST BUY! Thank you for taking the time to look into this. 

  Business Response

  Date: 25/07/2022

  Hello *****, 

   

  Thank
  you for contacting best Buy.

  A
  case has been created for you (********) to assist you with your inquiry.
  One of our Customer Experience team member will be in contact with you shortly
  to assist.

  
  Thank
  you for bringing this to our attention.

   

  Thank
  you,
  Best
  Buy Customer Experience Team

  Customer Answer

  Date: 29/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Their attempt to resolve this issue was the worst customer service and only ads to my frustration. 1) They said to call the recall line, well if they READ MY COMPLAINT, I did that and that is where my complaint came from. 2) I indicated to them that I bought another air fryer as nobody could tell me or give me information about the one I sent back. In there response as a resolution, they indicated I would get a credit which I could use for another airfryer! This, after clearly indicating I had one and that I wanted my money back. 3. They said there was no way for them to find out pretty much anything about the airfyer, status or refund. That I don't understand...bought it at Best Buy, Best Buy product etc....as a consumer, this is unacceptable. If my airfryer was shipped to the wrong location as I was told, that is on Best Buy, should not be on the consumer to have to wait due to their error. It has been 2 months now since I started this process. Pretty much there response was that they could do nothing. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 04/08/2022

  Hello *****, 

   

  Thank you for your feedback. Again, due to the type of the inquiry, we do not have any visibility of the exact status of the shipment, as recall is being handled by a different team and we have strict instructions that no exceptions to be made for recall units.

  However, we have submitted an inquiry and we have been provided an update that your recall refund have been processed early last week and your gift card have been issued and on it's way.

   

  Thank
  you,
  Best
  Buy Customer Experience Team

  Customer Answer

  Date: 04/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I clearly indicated I did not want a gift card. I wanted to be cheque which they said they put in a request for. I also indicated to them on several occasions that I had bought another airfryer (so no need for the gift card) because after 2 months I could not get an answer from anyone. From Best Buy or from the people handling the recall. All they told me was that my air fryer was shipped to the wrong address, which I did not understand as THEY sent me the shipping lable and they could give me NO information on where my airfryer was or when I would be getting a refund but they did tell me they put the request in for a cheque as opposed to a gift card. So clearly, the system they have in place is not working and it is the consumer who they do not seem to care about. If you buy something from Best Buy, THEY should be responsible for the process and it is unacceptable for them to say they pretty much know nothing and can do nothing. Very poor customer service. I would like my refund in a cheque as they had indicated. If they would have read my complains, in email, with the BBB as well as phone conversations, I clearly stated that and sent the receipt with the air fryer. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 10/08/2022

  Thank you for your response and feedback.
  
  We understand your frustration as this is not what you
  expected. Recall refund is not something we have a control over and usually refund
  for recall is a form of a gift card. Customer may contact Recall hotline for
  more details, but the outcome of the actual product refund is not something we
  have control over as this is being handled an independent team.
  
  We are very sorry we are unable to assist you with your
  desired outcome.
  
  Thank
  you,
  Best
  Buy Customer Experience Team

• Initial Complaint

  Date:19/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi
  
  I am emailing you to ask for some help. I spent over an hour and a half on the phone today with Best Buy and even went to the store, but no one was able to help.
  
  I called Best Buy today to price match an ***** TV 4K 64GB with thesource.ca. The first agent I spoke to was very nice, but she informed me that Best Buy doesn’t have this exact model of ***** TV as brand new. She explained that Best Buy only has it as an open box, which obviously is not as good of a deal as the one at *** ******.
  
  In order to find a solution, I explained that I would even be ok with an open box ***** TV 4K 32GB 2nd generation (web code ********), since it’s newer despite having lower storage. The agent asked a supervisor but it got denied because it wasn’t the same exact model. I explained that in that case, I can take an open box version of the exact same one I found on *** ******, however I would expect a discount since it is an open box (web code ********).
  
  The agent tried but it got denied yet again, so I asked to speak to a supervisor. Her name was Semel. She explained that this time, even though the items are identical, the price match is denied because apparently because the item at *** ****** is a “special offer”. I explained very clearly that the special offer is for combining the purchase with HDMI cables, which has nothing to do with the price of the ***** TV (please see images attached). I also explained that the item is in stock at the store close to me in Montreal. Despite my many attempts to explain, this supervisor had no interest in helping me. She simply kept repeating that she “cannot price match” and to go to a store and try there. I asked for an employee ID, but she refused, saying she is “not allowed to share this information”.
  
  I went to the store at 705 Rue Sainte-Catharine O here in Montreal and spoke to a manager named Timmel, and he told me I need to call because the open box items are not in the store.
  What kind of service is this???

  Business Response

  Date: 19/07/2022

  Hello ****, 

   

  Please be advised that we will provide you with the resolution via our internal portal. 

   

  Thank you, 

  Best Buy Customer Experience Team

  Customer Answer

  Date: 19/07/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:14/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop from Best Buy through third party seller- *******. The seller has no where mentioned on the website that the laptop is refurbished or open box. The laptop i received is refurbished. The seller has not responded yet and This is affecting me on a personal level as I feel deceived. I can return the item, but this item was purchased during sale and I have lost out on great deals since the sale period ended on 7th July and the laptop was delivered on 8th july. * ** * ****** ****** *** **** *** ** ***** ****** **** ** *** ***** *** *** ********* ** ******* *** *** *** * *** ******* ***** ** **** ** **** *** ** ** ************ *** ******* *********** ** ********** ************ **** ******** ***** * **********

  Business Response

  Date: 20/07/2022

  The seller acknowledged that this item was wrongly shipped to the customer and provided them with a full refund and they were allowed to keep the unit. Customer is happy with this resolution as per the correspondence between both parties.

• Initial Complaint

  Date:13/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a black ****** 12 from best buy, and opted in to their geek squad protection plan. At the time of purchase the employee reiterated what I read aloud from the terms and conditions, that the phone would be replaced when it gets broken. He ensured me that it would be the exact same model, as I am renting my phone from my provider and cannot return a completely different phone at the end of my term. He signed me up for this rental plan and was aware of the possible complications.
  
  I submitted a warranty claim, and received not only a different model, but different colour phone as well. It states nowhere in any of their Terms that this is allowed or even possible. The agent I spoke with at GeekSquad (Derek from Ontario) said as long "** ** ******* *** **** ***** ** *** *** *******." I told him that this isn't how contracts work, he then said "****** * ********."
  
  I asked to speak to a manager or supervisor to get an email address of someone I could speak to in writing who has authority but didn't receive a phone call from them.
  
  Below is a copy of a section of my reciept I was emailed from them with the SKU of the plan purchased and phone.
  
  
  SALES
  
  *************************************** ******** ***** *** * ***** ***** *** ***** *** * ******** *** **** ********** ******** ********* **** ** **** **** *** ***** **** ****** ******* *** ***************************** ******** ********* **** ***** **** *** ***** **** ** ************************ ****** * *********************

  Customer Answer

  Date: 16/07/2022

  Good morning!

   

  The date of purchase was October 31st, 2020.

   

  The warranty terms and conditions that are published on BestBuy.ca are attached. They have changed their company name from Geeksquad to Bestbuy Protection Plan Plus, so I will attach a copy of both Terms and Conditions. These do not specify colour changes. I will also include the terms and conditions (published on the same webpage at the others) that DO state that the television, laptop and other protection plans have express language that states colour, model and even brand can be different. If this is the conditions for cellular why is this the only terms that don't include that language. If this is the case, and the employee at the store was adequately trained and knew this information, he should have not only fully disclosed this to someone purchasing a rental plan on the same receipt, but this service has little to no value to me and legally needs to be deterred.

   

  I finally received a call back from a customer service agent Kartar (********), who was very helpful and attempted to get me a resolution with multiple supervisors, and came back to me ultimately  with supervisor Kristie's decision that I can either "**** *** ****** **** ** ****** ** *** **** *** ******** ****** ***" which is of course not a helpful resolution. 

   

  Here are the sections that pertains to my issue as it stands on their published document:

  Advance Exchange Deposit: For the Advance Exchange option, You will be charged a refundable deposit at time of claim. The refundable deposit
  amount will be the greater of (a) $100; or (b) the current retail value of a wireless device of the same make and model as Your Product rounded down to
  the nearest $100. Upon Our receipt of Your defective Product, the refundable deposit paid at time of claim will be automatically refunded to Your credit card.

  Replacement
  13(1) Unless a dispute resolution process has been initiated, the insurer, instead of making payment, may repair, rebuild or replace the insured property lost or
  damaged, on giving written notice of its intention to do so within 30 days after receiving the proof of loss.
  13(2) If the insurer gives notice under subparagraph (1) of this condition, the insurer must begin to repair, rebuild or replace the property within 45 days after
  receiving the proof of loss and must proceed with all due diligence to complete the work within a reasonable time.

  Accidental Damage Benefit: Where Your Product is determined to be defective as a result of Accidental Damage, American Bankers will cover the
  cost of funding a Replacement Product which will be provided to You by Assurant.
  Please note: At the sole discretion of American Bankers, if it is determined that failure of Your Product is due to Accidental Damage, the service fee as
  described in Part 1 of these Terms and Conditions will apply.
  Limitations: The Accidental Damage Benefit permits a maximum of two (2) Accidental Damage claims during the Term of the Plan.

   

  I have yet to find anything about getting a different device. If it was this difficult for me to figure out, I can understand why the employee who sold it to me misrepresented the warranty.

   

  I mentioned to Kartar, who told kristie, that I am more than willing to wait for my original device to be repaired and would take that back when its complete, and pay for all shipping and other related extra costs as well.

   

  The new best buy terms pamphlet is also included. This one is more vague and states "replacement device" but does not state different colours etc, like the others did expressly say.

   

  Here is the weblink where all of their terms can be found:

  https://www.bestbuy.ca/en-ca/help/policies-and-terms-and-conditions/geek-squad-terms-and-conditions

  Business Response

  Date: 25/07/2022

  Hello ******, 

   

  Thank
  you for contacting Best Buy. We have found your transaction and we are very
  sorry to hear the multiple information provided to you at the time of purchase and at the time you have completed a claim under the plan.

  
  A
  case has been created for you (********) to assist you with your inquiry.
  One of our Customer Experience team member will be in contact with you shortly
  to assist.

  
  Thank
  you for bringing this to our attention.

   

  Thank
  you,
  Best
  Buy Customer Experience Team

  Customer Answer

  Date: 29/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: business did not resolve the problem. the resolution team asked for my phone model then stopped answering emails. It’s been days without a follow up.

  My next steps are reporting warranty ***** to each of these government agencies on Monday morning:

  ********
  *********** ******
  ******** ********** ******
  ****
  ****** ** ******** *******
  ****
  
  
  ***********
  ******** ********** *******

   

   

   

  
  
  
  Sincerely,
  
  
  
  ****** ************

  Business Response

  Date: 10/08/2022

  Hello ******, 

   

  Thank you for your feedback. Our apologies as we are currently experiencing an increase volume at the moment. April from our customer care team is working on your inquiry that was in contact with the claims department and have provided a resolution offer. 

   

  We look forward to your confirmation. 

   

  Thank
  you,

  Best
  Buy Customer Experience Team

   

  Customer Answer

  Date: 11/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  resolution? That’s quite a stretch 

  what was offered was “**** *** ****** ***** *** ****** *** ****” and “**** ******* ** ** *** ******* ******** *** * **** **** ** ** **** ***** *** * *********** ** ********* * ***** ***** *********** **** ******* **********”

  That sounds like it’s a joke but it’s your actual attempt at customer service.

  April hasn’t been any help whatsoever I have asked to be transferred to another agent multiple times and she can’t even get that right.

  
  
  
  Sincerely,
  
  
  
  ****** ************

  Business Response

  Date: 31/08/2022

  The following email have been sent to the customer:

   

  ***** *******
  
  ***** *** *** **** *********
  **** **** **** **** **** ********* *** ** ****** ** ** **** ***** ***** ****** *** **** * ******** ***** *** **** **** **** ** ********* ** **** ***** ******* *** *** ** **** ******** ** *******
  
  ********* **** **** ** ** **** **** ****** ** ****** ** **** ** ***** ** ***** ** ***** ** *** ** *** *** ** ** **** **** **** ***** ****** *** ** **** *** * **** **** ** ****** ** ********** ** **** ** **** * ******* ****** ******** *** *** *** *** ** ***** **** ***** ******* ***** *** *************
  
  *** *** ***** ****************** *** *** **** **** ***** ************** ******* *** ***** **** ** ******* ** *** ******* ******
  
  ***** **** * **** *** ****** ************
  ***** ******* **** *** **** ********* *** ******
  
  
  ** *** **** *** ***** ********** ****** **** **** ** ******* ***
  
  ********
  *****

  Customer Answer

  Date: 01/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: nothing has been resolved. Please leave this as unresolved and let it affect their business score.
  
  
  
  Sincerely,
  
  
  
  ****** ************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd I had my new appliances delivered. The stove came dented and with a scuffed glass top. On top of that the delivery crew was approx. 3 hours late and not once did anyone try to contact me to tell me that. Customer service has offered an $80 in store credit. I find this almost comical as I just spent over $3000 and the best they offer for my wasted time and my damaged appliance is an ********* $80 to a place I no longer want to shop at quite frankly. I had offered them the chance to up that amount to $200 and I will keep the stove, but they haven't responded. I have sent multiple emails, all of which I have a record of if you need to see them. I need them to either give me the $200 or take their appliances back and ill shop somewhere else.

  Business Response

  Date: 12/07/2022

  I am Christophe a Customer Care Associate. After reviewing you request I would like to let you know that we do agree for a $200.00 electronic Gift Card as a compensation.
  
  I will send you an email and you will just have to reply to let me know your answer.

  Thank you,

  Christophe P.

  
  Customer Care Associate,
  

  Best Buy Canada Ltd.
  

  *** **** *** ******* ********** *** *** **** **************
  
   
  
   

  Customer Answer

  Date: 13/07/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th I purchased a $25 *********** Network gift card from Best Buy. It is July 10th and we still have not received a product. We have purchased this in the past and you receive the digital download code after one or two days . We have contacted customer service three times about this and cannot get them to refund our money or connect us with the person that they say they have escalated it to. They say they have escalating the issue but we've heard nothing back. Looking at the reviews many people have had the same issue. We have checked our spam email and we know who it's coming from (********************) but there has been nothing. They say they do not provide refunds on digital download products however this amounts to theft because they haven't given us a product.

  Business Response

  Date: 18/07/2022

  Digital code was resent to customer.

  Customer Answer

  Date: 21/07/2022

  Good Day,
  
  It took TWO WEEKS, numerous calls with Best Buy's Customer Service chat line and filing a formal complaint with the BBB before we FINALLY received the digital code that should have arrived within 24 hours!!!
  
  We are less than impressed with Best Buy and have shared that with them in the customer satisfaction surveys they sent.
  
  While this complaint has TECHNICALLY been resolved, please indicate that we are EXTREMELY DISSATISFIED and have no future plans to purchase from bestbuy.ca in the future!!
  
  Thank you for your efforts,
  ******

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** order number
  I placed an order for a steelbook movie "Morbius". Have recieved no shipping or tracking number but have been charged the moment I placed the order. I've called at least six representatives over the last two weeks to ask about my order and have been told each time my order was put in a bubbler with no tracking label and two wait 24- 48 hours for an update which I never receive. I just got off with another one who just said the exact same thing and that he won't refund me my order. They keep just pushing it another two days with no help actually being done.

  Business Response

  Date: 12/07/2022

  Hi **********
  
  
  More than 14 business days have passed since the item was shipped, so we have acknowledged your request for a lost shipment trace. 

  Please note that there is no tracking number for items sent by letter mail.
  
  Please be advised that we have refunded your method of payment in the amount of $47.24, including any delivery charges. You will see this credit reflected on your statement in 3-5 business days. 
  
  If you any further questions, please feel free to reply to this email.
  
  Thank you,
  Christophe
  The Best Buy Team

  Customer Answer

  Date: 12/07/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ********* *********
  

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8 I got the attached email from Geek Squad, a service I have not used in years, saying that 389.99 would be deducted from my account. I called the number on the form to correct the charge. The person on the other end said first that he would put the account on hold. I said, no, I wanted it cancelled. He said it would be refunded to my account in 2-3days.
  I asked to what account or bank it would be refunded; he was unable to say.
  He wanted to 'help' me with my IT security; i said I did not trust him and would be reporting the business to BBB.

  Business Response

  Date: 10/07/2022

  Hello *******, 

  Thank you for contacting Best Buy and bringing this to our attention. We have verified that the email you have receive is not from BestBuy or Geek Squad. We have multiple clients that had also reached out receiving similar emails asking for verification and had reported it to fraud. We will be providing your feedback to our fraud team here in Best Buy to investigate further to see if something can be done prevent this.

   

  Looking into the email, the number of Geek Squad is not the correct one. You can simply do a quick google search to verify the number. Please do not provide your information over the phone to anyone unless you are able to verify yourself who you are speaking to.

   

  If you believe that your information have been compromised we recommend the following:

  - file a police report
  - contact your financial institution and credit bureau if
  they feel their banking cards are compromised.

  - report the incident to the ******** ********** ****** - *********************************************************************

   

  Thank you,

  Best Buy Canada Ltd.

  [email protected] 

  Case ********