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Business Profile

Essential Oils

Saje Natural Wellness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

This profile includes complaints for Saje Natural Wellness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saje Natural Wellness has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't used my Saje account in 5 years and due to it being a serious security issue to have open accounts that aren't being monitored, I reached out to Saje customer support on April 20, 2024 requesting that they delete my account being that I couldn't find a way to do so myself from within my Saje account.They requested more information from me to confirm my identity, which I provided, and they then assured me on April 24, 2024 that my request had been sent to the appropriate team to complete.I didn't hear back from them after this and noticed my account hadn't been deleted so, on June 1, 2024, I followed up by responding to the email chain that had been created when I originally reached out to them asking for an update. They responded on June 2, 2024 that they would check with the Privacy team to get an estimate of when I should expect my data to be deleted.I then followed up again on June 7, 2024 because I hadn't heard back.I was informed on June 10, 2024 that there was a backlog for Data Erasure requests but that my request should be completed "within the next week."It still hasn't been completed and I followed up again on July 13, 2024.

    • Initial Complaint

      Date:29/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the ***** ** Diffuser from Saje because they advertise a LIFETIME diffuser guarantee. After only using the diffuser 3 times, the diffuser lid broke and leaked water every where while still plugged in. Not only did this damage the diffuser beyond repair, it also created a significant safety issue. I called the Customer Experience team to try and get a replacement lid, but was disappointed to hear that they cannot replace the lid nor do they offer lid replacements. I called multiple Saje stores and found a similar response.This is beyond disappointing as a long time loyal Saje customer. I have loved using some of their other products and finally saved up to afford a diffuser. I'm very disappointed at the poor quality of the product and how unhelpful the customer experience team has been with honoring their Diffuser Guarentee.

      Business Response

      Date: 14/12/2023

      Hi ******, we have sent you an email to reach a resolution. We look forward to supporting you fully. 

      Customer Answer

      Date: 31/01/2024

      The consumer contacted BBB and stated the complaint has been resolved.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to you today to express my disappointment with the Aroma Om® Deluxe COOL MIST DIFFUSER in grey I recently purchased from your company. While I was excited to use the diffuser, I found that the lid was made out of an easily breakable material. Unfortunately, the lid dropped and cracked, rendering the diffuser unusable. I understand that accidents happen, but I was disappointed to find that there was no option to purchase a replacement lid for this product. I have made several attempts to obtain a replacement lid both in-store and online, but to no avail. As a result, I now have a product that I cannot use. I would like to request a replacement lid or a gift card for the same value as a gesture of good faith, as this was not noted in the product description on how easy the lid breaks and that no replacement lid is available. I believe that this would be a fair solution, and I hope that you will consider my request. I have been a loyal customer of Saje Canada for some time now and I hope that this issue can be resolved in a timely and satisfactory manner. I appreciate your attention to this matter and I look forward to hearing back from you soon. Thank you for your time and consideration.

    Saje Natural Wellness is NOT a BBB Accredited Business.

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