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Business Profile

Event Planner

Kao Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a vacation with Sherry K** through her company KAO EVENTS. We fully paid her the sum of our trip before our departure on March 15, 2022. When we arrived at Ritz Carlton in cancun we proceeded with our check in process. To our amazement Sherry said her credit card was frozen and asked us to pay with our credit card for our room as well as hers. During check in she told me she would repay me within 3 days. More than 6 months has passed since our trip and Sherry K** still has not returned the full amount of our money. I have documented all conversation between Sherry K**, myself and my wife. I can provide all the information to BBB. Back in June she deliberately wrote us 2 cheques totalling $15,000 which was a partial sum of the trip we booked through her. Both cheques bounced. To date she still owes us $3500. *** *** ****** *** *** ***** *** ** *** ****** ** ***** **** She continues to actively post on ****** the trips with other clients.

    Business Response

    Date: 27/09/2022

    Dear ****, 

    Thank you for all of information.


    I'm very sorry for all the problems that have happened. I will be responsible.


    Related to the
    customer's
    statement. I need to
    review the time and
    facts of the
    conversation with
    them and reply to
    you. I do work in
    other places. I can
    reply to their time,
    and I always try my best
    to respond. If you
    need to provide
    evidence. I am also
    willing to provide it.
    I didn't escape, but
    we did encounter a
    lot of difficulties,
    but I have been
    working hard and
    giving it to him in
    installments as soon
    as I have income. I'm very sorry that I didn't pay as expected.

    So far, the balance is
    CAD$2,200, and I
    will sort it out as
    soon as possible
    this week. I just sent
    *** **** a text message.

    I hope to solve this
    matter as soon as
    possible.

    This incident really affects my credibility and work.

    Thank you again for
    your assistance.

Kao Events is NOT a BBB Accredited Business.

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