Financial Services
MogoInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
As of February 16th, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Service Issues
- Consumers complained that they were unable to withdraw their funds
- Consumers complained the business did not deliver services as stated or in a timely manner
Billing or Collections Issues
- Consumers complained that they were charged multiple times, in error, or on incorrect dates
- Consumers complained that payments were not reflected on their account
Contract Issues
- Consumers complained that they were not aware of the terms of their contract and how their payments were being applied to the loan amount
Customer Service Issues
- Consumers complained that they did not hear back from customer service, despite multiple attempts to contact them
- Consumers complained that they were locked out of their accounts and unable to gain access to them
Refund / Exchange Issues
- Consumers complained that they were not refunded their funds on account closure
Advertising Issues
- Consumers complained that they were not provided services as advertised or were not made aware of key details
Sales Issues
- Consumers complained that they were being solicited despite being asked not to
We offered Mogo the opportunity to address the above identified patterns. We did not receive their response.
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