Business Profile

Financial Services

Mogo

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Mogo's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing with this company for several years. Recently, I became homeless and had to relocate. I missed two payments that Ive now caught up on, and have a new job within a months resolved the payments and updating new banking info and pay frequency.The person I sent the info to told me because I replied two hours later and she went on vacation, that its my problem the following happened:My banking wasnt updated and neither was my pay frequency, so Ive incurred another NSF fee from the wrong account.Different customer service person told me if I e transfer by Friday, no issues will occur.I e transferred my payment Thursday night because my pay came in a little early, and still my account was debited for the regular payment, which was the one I was catching up on. ALSO FROM THE WRONG ********** now because of their negligent behaviour, I have incurred TWO unnecessary NSF fees this week even though I have paid my payment for this period in ******* addition, I have been threatened by their accounts people multiple times in the last month, and its been extremely difficult to get them to update my information properly.
Business Response
Date: 11/07/2025
We have reached out directly to this customer to apologize for their experience and to resolve their concerns. We are confident we can come to a mutually agreeable resolution.
Customer Answer
Date: 11/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:19/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2023 I received a loan for ******** in which I make no weekly payments of anywheres between 81-92.00 bi weekly. The total accumulated so far has surpassed $3,500.00. I read about a new law stating about interest charges and their percentage and mine was over 45%, currently paying the same. I was unaware that my loan was interest-only payments and I feel like I was misled, preyed upon and discriminated against as someone who was in a tough spot medically, took out the loan as a vulnerable individual and taken total advantage of. Is there a limit to how much they can take or am I stuck with this for the rest of my life? I pay almost ****** monthly and not one cent goes to the balance the initial is $2,400.. Ive well paid over that, when or is it ever to the point where this is illegal practises!? I just cant wrap my head around this being legal. There are so many individuals Ive read going through the exact same situation with MOGO and its mentally taking a toll on myself and my life. Miss one oayment and you get totally harassed or blunt straight forward rude emails or they try to go in your account at various times, I just dont get it. Isnt this malpractice, preying on the vulnerable and taking advantage for their own personal gain.. will I ever get out of this? Or do I have to pay THOUSANDS above the initial loan.. sounds so illegal to me.
Business Response
Date: 27/06/2025
We have reached out to the customer directly to address their concerns about their revolving line of credit and to propose a settlement on their account. The customer's summary of the situation is not accurate in our opinion.
Initial Complaint
Date:10/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am emailing today regarding a series of extremely rude emails I received from Mogo's Customer Retention Specialists. I have lost my job and am waiting on disability, and let your team know I do not have any money in my bank account in order to pay my loan until the last of the month when my EI comes in.I keep receiving emails asking how I'm paying other bills, and suggesting I ask my parents for help. I have attached screenshots of the emails I received as well, and hope that something will be done about this.
Business Response
Date: 19/06/2025
We are reaching out to this customer directly to address their concerns and we are providing coaching to our retention agents on their communications. Thank you.
Initial Complaint
Date:15/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2023 I took a open line of credit with Mogo which I am still repaying today. Mogo's account team has acted extremely aggressively and their overall treatment has been predatory in every interaction. I fell prey to their easy loan application and now unfortunately am finding difficulty paying back the principal, but Mogo punishes every missed transaction by going in to my account to attempt multiple withdrawals. They keep trying multiple times to take money and cause my account to collect 3-4 NSF fees in a single week, on top of their own NSF fees that get charged to the account. Their practices are borderline illegal and its very apparent they have no interest in collecting the original loan principal and simply charging ridiculous fees to their customers every ******* this point without being able to have a reasonable payment plan on my loan, I am looking to cease communications and conduct communication through BBB and potentially legal representation.
Business Response
Date: 23/05/2025
We have reached out to this customer in an attempt to resolve their concerns. We disagree with their assessment of the transactions processed on their account. We believe we can resolve this amicably and are just waiting for them to reply to our email.
Customer Answer
Date: 23/05/2025

Complaint: 23332720

I am rejecting this response because:
Mogo has reached out to me and we are currently discussing our next options.

Sincerely,

**** ***
Business Response
Date: 03/06/2025
We have been emailing this customer and are trying to come to a resolution based on the specific resolution he requested in this complaint. We do not understand why he is rejecting our offer to resolve this. We emailed him that we are happy to work with him and his desired resolution but then he rejected our response. We then emailed him back again on May 29th to clarify exactly what his proposed resolution is but we still have not heard back from him. As mentioned we are happy to work with him but he needs to reply to us and provide the requested information in order to move forward.
Initial Complaint
Date:30/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mogo Financial Fraud and Collection Dispute My contract was in the mogo app that they removed. On November 29, 2023, Mogo Financial deposited a $450 loan into my ********** account at 7:50:03PM EST. Below are the details of the original transaction: Loan Transaction Details Amount: $450.00 CAD Creditor: ******** **** Debtor: Mogo ********************** ***************************************** Transaction ID: ********************** Clearing system reference: C1ANVAbzWbGa Creditor account: Scotiabank Preferred Package Starting December 15, 2023, Mogo began withdrawing recurring payments from my account. These deductions continued into 2024, totaling $1,025.29, which is more than double the original loan amount. Here are the withdrawal details: Deductions Made by Mogo Financial Year 2023 Dec 15: $38.34 Dec 29: $36.57 Year 2024 Jan 12, Jan 26: $36.57 Feb 9: $86.57 + $36.57 Feb 23, Mar 8, Mar 22, Apr 5, Apr 19, May 3, May 17, May 31, Jun 4, Jun 28: $36.57 each Jul 12, Jul 26, Aug 9, Aug 23, Sep 6, Sep 20, Oct 4, Oct 18, Nov 1, Nov 15: $38.84 each Summary of Actions Taken I attempted multiple times to contact Mogo Financial by phone to request that they stop deducting payments, since the loan had already been repaid in full (and more). I received no response. As a result, I instructed my bank to block Mogos withdrawals starting December 2024 after extra 500$ was wrongly deducted from my account. Despite this, Mogo wrongly placed the account in collections, severely damaging my credit report even though I had overpaid the loan.
Business Response
Date: 08/05/2025
We have reached out to the member directly in an effort to address and resolve any concerns they may have.
Initial Complaint
Date:02/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MOGO is appearing in my equifax credit profile as an inquiry from September 13 2022. I have never inquired into Mogo or applied for their services. You must have made a mistake. I would like this removed from my credit report immediately.
Business Response
Date: 03/04/2025
Our records are in order and consent was obtained for the credit check, the resolution of this issue must be undertaken by the customer. We have reached out and provided information to help them resolve this matter directly with the credit bureau.
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a trade account with **********************. They began charging monthly fees without providing me with any information. When confronted They agreed to reverse the monthly fees which was assuring to hear. I told them that I wanted to close the account as the monthly fees were not with it. As such I sold my positions and initiated a transfer to my bank. Thus far I have initiated 2 withdrawl transfers to my bank and no money has shown up in my bank account. I am unable to close the account until the ********************** is recied and at the same time they keep charging me account fees. I have emailed them 3 times without a response.
Business Response
Date: 10/03/2025
Since receiving this complaint, we have attempted to reach this customer by email and phone on multiple occasions but have not been able to make contact. We have not received any response to our calls or emails. We have confirmed that the two transfers were withdrawn from our bank account and to date have not been returned. Based on this information we would normally assume the funds were received by the customer. Perhaps they were received and this is why we have not heard back from him. It would be great it he would get in touch with us so we can resolve this as soon as possible. Notice of subscription fees was emailed to customer 60 days prior to the effective date.
Initial Complaint
Date:07/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got a loan from them january 2024 had no issues until I lost my job due to a medical lay off, company has broken promises for deferred payments, I am getting almost daily emails from them threatening to send my account to collections if I don't respond. I have responded to close to all of there emails, but still get emails saying that I am not responding and that they will send my account to collections. Mogo has exhibited poor and dishonest business practices and is using threats to get me to pay, when I have explained my current financial situation numerous times.
Business Response
Date: 13/02/2025
Were reaching out to this member directly and are hopeful we will reach a satisfactory resolution.
Initial Complaint
Date:31/01/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2023, I took a loan from Mogo. It included an insurance which was supposed to help financial difficulty. We paid the payments on time.When lost my job, I told Mogo I told Mogo that I would be unable to make payments after the next one while unemployed and wanted to start the insurance that was supposed to help me with payments while facing this difficulty. Mogo said they would help but the insurance never got used and they just removed it from my account.They still took money from my bank account until there was nothing, even when I told them they are taking my basic needs. My kitchen flooded, giving us even more hardship. Because of Mogo's constant withdrawing without la care, this kept resolving in NSF fees which are now ****** in my account, so it baffles me that they refused to wait a few days for this settlement!)Mogo came at me with threats, harassing messages and phone calls to the point where they were even harassing my wife. They.Would.Not.Stop.They offered me a settlement, and I said I would take it but I would have the exact amount in a few days on my pay day and told them they would get it as soon as it appears, but hey had no empathy whatsoever despite my offering to show them proof that we barely had $50 to our name because we were waiting for payday.Why couldn't they wait a few more days to get their settlement money that way we could all be happy? Now we are told we *** the whole loan balance immediately and that a collections agency is going to come after us. What was the point of this when we were about to have the money?These account managers in the Winnipeg head quarters harassed us constantly and were absolutely horrible towards my wife and I: ******* *****, ****** *******, ***** ******, ********* *******, ******* ****. All of these Account Managers in ******** have made our life a living h*** and have no empathy. How anyone is allowed to treat people like this is absolutely ************* NOT TAKE A LOAN OUT WITH MOGO!!!
Business Response
Date: 06/02/2025
While we do not agree with all the points raised, we acknowledge that the situation could have been managed more effectively on our part. We have reached out directly to the customer and are hopeful that we can consider this matter resolved.
Customer Answer
Date: 10/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for the more than satisfactory resolution. This concludes our business.

Sincerely,

****** ****
Initial Complaint
Date:19/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have repeatedly requested to be shown our balance owing and have yet to receive this information
Business Response
Date: 27/12/2024
Hello, unfortunately we are not able to identify this individual based on the information supplied here. We have searched our database based on name, phone number, address, email but can't find a matching record. Could you please ask for additional information so we can respond to this customer. Customers are sent Snapshot email before every minimum payment that outlines their balance among other things. They can also request their balance through our automated Support Bot at any time. We usually ask for the email address associated with the MogoAccount as this would be the email address we communicate with. We look forward to your reply. Thank you.
Customer Answer
Date: 08/01/2025

Complaint: 22708202

I am rejecting this response because:
We have yet to receive the detail of what is remaining on ******* Taylors account and refuse to pay any interest associated due to the time lag of no information to pay this off and close this account
Sincerely,

******** ******
Business Response
Date: 08/01/2025
We cannot identify this customer. We asked for additional information so we can identify the correct customer. We have over 1 million customers so as it happens there are multiple customers with the name ******* ******. We must confirm the identity of the customer in question in order to respond to the inquiry. How can the complaint be rejected because they have not received the information they requested when we can't identity them in order to send them the information they requested. Could we please get the email address associated with the customer account, a date of birth would also be helpful. If you are able to login to your MogoAccount you can review your agreements and provide a loan number which would be sufficient. You could also email our department directly and provide this information, ********************************************* Do not attempt this through our live chat, they will not be able to assist you.
Customer Answer
Date: 13/01/2025

Complaint: 22708202

I am rejecting this response because: ********* email address is; ***************************** his birthday is ************* we need a statement of the loan amount, the payments made and the amount owing. he has tried on numerous occasions to request this through the app with no success. Thank you

Sincerely,

******** ******
Business Response
Date: 22/01/2025
We are sending an email to the customer via the email address registered to their account and are hopeful that this will close this matter as resolved.

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This business has 1 alert

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Customer Complaints Summary

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Mogo is NOT a BBB Accredited Business.