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Business Profile

Furniture Stores

J&M Home

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Andrew F

    Date: 22/11/2023

    Andrew F

    Date: 22/11/2023

    I bought a round dining table two years ago and it cost $3290 plus tax. Now the top layer and second layer are degummed and peeled off. I am not sure if this can be the safety issue. I highly doubt their quality.I try to contact their customer service to verify what cause this issue but no one get back to me. I am still waiting for their reply.

    J&M Home

    Date: 24/11/2023

    Hello ******,We appreciate your patience and understanding as we conducted a thorough review of your recent inquiry. Following our investigation, we wish to provide you with the following information:Our standard warranty terms specify that products categorized as final sale, offered at a discounted price, or designated as floor models typically do not qualify for warranty coverage. However, as a gesture of goodwill, we strive to address manufacturing defects within the first year of ownership, if applicable.Upon careful examination by our team, it has been determined that the issue you've encountered does not align with the criteria of a manufacturing defect or pose any potential safety concerns. We recognize that this *** be disappointing, and we sincerely apologize for any inconvenience this *** have caused.We understand the importance of a resolution, and while we are unable to extend warranty coverage in this instance, we are more than willing to offer guidance on potential solutions that *** assist in addressing the matter.We want to acknowledge that we did respond to your second inquiry, and we provided you with some possible solutions for addressing the issue. However, we understand that further clarification *** be necessary, and we are committed to assisting you throughout this process.Once again, we apologize for any frustration or inconvenience you *** have experienced. Should you have any further inquiries or if there's anything else we can assist you with, please do not hesitate to reach out to us.Thank you for your understanding.Best regards,J&M Home

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