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Business Profile

Gift Cards

Buyatab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Cards.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $100 ******* gift card just before Xmas. After my brothers wife tried to use the card 2 separate dates, I said Id work out the problem and use it. Over the last 2 months I have been trying to get the card to work and last night when I was finally able to input the card and PIN $50 showed as the card balance - not $100 that I paid for. When I tried to use that $50 an error message came up and surprise surprise there was an error. Today I was told the card had been used twice on April 5th for $25 each transaction and $50 yesterday. I know the first 2 transactions never happened as my brothers wife went to customer service who verified the card was active and with a balance so she went shopping. When she got to the counter in again didnt work. So, from validating the card at customer service to trying to pay for her groceries, the card did not work. These people need to be shut down. Their website and anything to do with buyatab. Going to see if my credit card will do anything for me, but otherwise looks like Im out $100

  • Initial Complaint

    Date:19/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: Why would the purchases be flagged?  All other purchases prior were accepted and have been accepted by all companies including *** Secondly, why wasn’t I contacted as promised by last agent I spoke to and only contacted once a complaint through the better business bureau was made? Be strongly advised, if no other resolution is met, I will ensure my complaint falls in the right hands to hold buyatab not only accountable by falsely claiming a “flagged” credit card but additionally causing prejudice in doing so! 



    Sincerely,



    **** ******
    The business was contacted on multiple occasions and first ticket was created on November 30th, 2023 ticket number *********
    Last agent I spoke to with a promise to be contacted was on December 28th, 2023 ticket number *********

    Business Response

    Date: 24/01/2024

    Hello and thank you for your feedback. We apologize for your experience while attempting to purchase *** gift cards.
    Please note your orders were flagged by our system and therefore cancelled. Unfortunately, there are no further steps we can take on our side to process your orders.
    We apologize for any inconvenience.
    Best,

  • Initial Complaint

    Date:12/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: ********

    I am rejecting this response because: I have been in contact with Buyatab (I have called and emailed 8 different times.  The last email said they would not issue a refund.  I payed $58 for a gift card that does not work.  I want a refund.

    Sincerely,

    *******************************

    Business Response

    Date: 12/01/2024

    Hello and thank you for your feedback. We apologize for your experience while redeeming your ***** gift card.
    Please note that we are a partner of ************ and are an authorize seller for ************ gift cards.
    Please get in contact with our team so that we can assist you with your inquiry.
    Best,

    Business Response

    Date: 24/01/2024

    Hello and thank you for your reply.
    Please note your purchase has been disputed directly with your financial institution, and as such, there is non additional steps that can be taken on our side.
    Best.

  • Initial Complaint

    Date:11/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I uncovered a $150.00 gift card that was given to me as a Christmas gift - I contacted buyatab customer service and they requested that I email a request to have the email address changed from the buyer to myself - I did that and have followed up several times. I phoned in and was on hold for 19 minutes then was disconnected - it appears they have no intention of honoring the gift card.

    Business Response

    Date: 11/01/2024

    Hello and thank you for your feedback. We apologize for your experience while contacting our Customer Support team.
    We have gone ahead and updated the email address on file, and re-sent your e-gift card. Please let us know if there is anything else we can assist with.
    Best,

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **************************

    Business Response

    Date: 04/01/2024

    Hello and thank you for your feedback.
    Please note we are simply a third party gift card company and are only able to assist with ****** gift card purchases made directly on the ****** website.
    Regarding gift card purchases made at ****** for third party gift cards, we recommend getting in contact with ****** directly.
    Best,

  • Initial Complaint

    Date:28/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two gift cards, one ******* ********** and the other ******** *****. Recieved emails for both that led to a blank page headed with ************************************************************************ ***** and couldn't resolve the issue. Called again and went through the same. Such a ***********. At this point I'm just going to call ***** and dispute the charge.

    Business Response

    Date: 04/01/2024

    Hello and thank you for your feedback. We apologize for your experience while using our services.
    Please note there is nothing that can be further done on our side as both transactions show to have been disputed on our side.
    When errors occur with viewing e-gift cards, we recommend clearing your cache, as well as attempting to view your gift cards at a later time as our system may have been down at the time.
    We apologize for any inconvenience this may have caused you and hope to provide a better experience in the future.
    Best,

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 physical gift cards from ************** card official website via buyatab,com on November 24th during their promotion which is 50% off. I paid $101.50 for a $200 gift card including $1.5 shipping.Order ID is ******** I emailed them and I was told my gift card would normally be mailed in 1-3 business days and then they said someone would check it for me but so far I have not gotten any response.I want to get my gift card back. they can email the egift cards to my email: **************** here is their contact ********************************** or ************ or ************ Please help me. Thank you

    Business Response

    Date: 14/12/2023

    Hello and thank you for your message.
    Please note we are experiencing some delays with shipments due to the Holiday Season. We can confirm your order has been processed and is currently waiting to be shipped.
    Once your shipment has processed, an email confirmation will be sent to notify you. We apologize for any inconvenience this may cause.
    Please let us know if there is anything else we can assist with.

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 150$ gift card (for ********) from this company on 11/9/2023. After ***************************************************************************************************** to wait an additional 5 days. I contacted the company by email and got a "Dear **** we are looking in to it email". I called the company and requested a refund shortly after Thanksgiving. I was told that they would submit my request and to give it 48 hours for a response. I heard nothing...I called again today, 12/1 and was told to give it another 48 hours. I also called the ******** customer service number which tells you to call another number if you purchased your gift card online....the number is a disconnected ******* number. I feel this is a HUGE ****.

    Business Response

    Date: 11/12/2023

    Hello and thank you for your feedback. We apologize for your experience.
    Please note that response times may be delayed due to high volume to our call center due to the holiday season.
    After reviewing your order, please note we are unable to further assist as it looks like the purchase has been disputed through your financial institution directly.
    Once again, we apologize for your experience, and are happy to provide assistance if there is anything else we can help with.

Buyatab is NOT a BBB Accredited Business.

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