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Business Profile

Gourmet Store

The Gourmet Warehouse

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • C. D.

    Date: 18/12/2023

    C. D.

    Date: 18/12/2023

    They would not honor their Gift Card because it was old. I went to use the gift card and the cashier advised me she could see the money on the card but her computer couldn't access it because it was an old card. She referred me to a gentleman who took the card into the back room and returned later to tell there was no money on the card. I explained we had purchased the card for my son who moved to Edmonton so he couldn't use it. He finally gave it back to us to be used. So sad as we had big supporter of the Gourmet Warehouse but never again

    The Gourmet Warehouse

    Date: 19/12/2023

    Dear *****, We sincerely apologize for the inconvenience you experienced with your gift card at our store. We understand how frustrating this must have been, and we deeply regret any disappointment it may have caused. Our team is committed to providing excellent service, and it's disheartening to hear about the challenges you faced while trying to redeem the gift card. We take your feedback seriously, and we want to make things right. To better address this issue and understand what happened, we kindly ask that you contact us directly. Please reach out to ***************************, and one of our staff members will be in touch. Again, we apologize for any inconvenience and appreciate your understanding. Your satisfaction is important to us, and we hope to have the opportunity to make amends and regain your trust. Thank you for bringing this matter to our attention. Sincerely, The Gourmet Warehouse

    C. D.

    Date: 02/01/2024

    I have now contacted the Gourmet Warehouse about this issue. I first spoke with the person who answered the phone as I wasn't given a contact person. They referred me to the manager and after a discussion with her on my experience she honored the gift card.

The Gourmet Warehouse is NOT a BBB Accredited Business.

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