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Business Profile

Grocery Delivery

FreshCart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Delivery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a home self test kit for $98 on July 16. Freshcart Canada sent confirmation of purchase (P963520432) and since then hasnt sent the item. I have lodged a query twice now (July 31 being the most recent) and they replied with confirmation email that they were looking into it, but I still havent been told when the item will ship.This is the first time trying Freshcart ******, and Im not very impressed. As much as Id like to support someone other than Amazon, at least with them I get issues resolved quickly.

  • Initial Complaint

    Date:29/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order by mistake in haste to this company for import ******* beers that are no longer available in *******. I used their chat tool to cancel the order as it was within seconds/minutes. They did not cancel the order. I was told 24 hours for cancellation, and I have received nothing. They have poor ratings and their merchandise is heavily overpriced. They are reliant on credit card insurance to cover disputes. **** ** **** ********* * ********** ******* **************

FreshCart is NOT a BBB Accredited Business.

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