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Business Profile

Gymnasium

Sugar Rays Boxing Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

This profile includes complaints for Sugar Rays Boxing Gym's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sugar Rays Boxing Gym has 2 locations, listed below.

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    • Sugar Rays Boxing Gym

      1738 W. 3rd Vancouver, BC V6J 1K4

    • Sugar Rays Boxing Gym

      1132 Granville St Vancouver, BC V6Z 1L8

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has been non-responsive to emails and voicemails for cancellation to extend payments.When I entered in person they said " We do not have an email person or admin at the moment".They have been using this as a reason to continue to charge me. They are claiming they do not have access to the email. There website also does not allow you send emails as the CAPTCHA conveniently is also down.a business needs to have a point of contact.They will not allow me to Cancel, they said they want to talk to me in person to cancel which seems more like threat.

    Sugar Rays Boxing Gym is NOT a BBB Accredited Business.

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