Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up as a member of *** Zalko Fitness and Yoga (hereafter "*** Zalko") in 2023. At this time, I paid a year's membership in advance, to start rolling on a month-to-month basis from August 1, 2024. This is not contentious. *** Zalko has my current, up-to-date bank details, and processed my monthly payment using this account on August 1. I had been regularly attending the gym as normal, when on August 20, 2024, at approximately 5:40-5:50pm, I was followed into the class area by a staff member. She addressed me by name, and told me I was overdue on an $85 maintenance payment. I asked this staff member to please process this payment using my current bank details, that they previously used on August 1. I was told that there was an error. I told the staff member that the bank details remained the same as August 1, that I did not know why they didn't process this maintenance fee at that time, and that the error could not be from my side as I have had sufficient money in this bank account since before August 1 and any point thereafter. I asked them to please re-run the charge. They asked if I could use debit: this account is my only bank account, and it is a debit account. Again, I asked them to re-run, and was refused. The staff member told me that I would have to pay in cash to use the facilities, even though I have provided an adequate, working bank account and have paid for this month's membership. I was willing to pay the fee using my account, but not via cash given *** Zalko's poor reputation (by ****** Reviews). I was then escorted out of the gym, and told if I would not pay by cash, that I was not allowed to enter. I told them that I would not be doing this, to which they told me I would need to cancel. They have a 30-day cancellation policy which means I will now be obligated to pay for September too, for a service I am being denied. I signed this in my contract as I never expected to be denied the service for not paying cash with suitable alternatives.

  Business Response

  Date: 25/08/2024

  This matter has been resolved with *************************** to her satisfaction. Please contact ******* directly. Thank you. 

  Customer Answer

  Date: 26/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:21/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 I started a gym membership with Ron Z**** fitness * **** * *** **** ********** ********** ** *** ***** After the one year term I cancelled the membership with the female working the front desk on October 1 2018 . She said the membership was cancelled and I was good to go. No confirmation number was provided. Fast forward to Sept 1/22 I was contacted by *** ****** saying my Ron Z**** account was 4 months past due and they were seeking payment. My **** card had expired and **** sent me a new card. I was shocked I was still paying for the membership as I hadn’t stepped foot in that gym since October 2018 , * ******* ***** ** ********* ** **** **** ***** ***** I have been in contact with *** ****** numerous times over the past few weeks trying to resolve this issue I’ve been told there’s nothing they can do. I’ve been in contact with Ali from Ron Z**** gym numerous times he claims I never cancelled and hangs up on me and won’t answer my phone calls. I’m filing this complaint because I believe I’m being ****** ********* ** and I’m out of pocket 1965.00 $. I’m hoping we can come to some sort of mutual resolution.

  Business Response

  Date: 23/09/2022

  Hello,

  Please find attached the membership agreement for #***** Mr. ****** ****** signed on 10/26/2016 and authorized his membership to start monthly dues for on 10/26/2017. He signed the void swipe of his credit card to pay his monthly payments. (See attached slips) .

  He never cancelled her membership and is still an active member using the club.
  
  Methods of cancellation are indicated in clause **** of the signed contract which include registered mail (with tracking number), Personal delivery (with the signed receipt of cancellation provided by club) or facsimile (with fax tracking number) . He never used any of the above-mentioned methods for cancellation and has no proof of proper cancelation and is considered as an active member with full access to the club.
  
  As per Section ***** any membership of two months or longer is subject to annual maintenance fee regardless of date of cancellation. (Signed and initialed by him on first page and page 3 of contract Section *****). (See page 1, page 2 and page 3)

  As per section *** that we require 30 days notice for any changes or cancellation of account. (Signed in contract and initialed in page 3 by member). You can see his initials on page 1 and page 2 (four locations) and page 3 on three sections: page 3 sub-clauses *********** *** ***
  
  As per Section ***** the management doe not track attendance. Not using the club dose not release the member from paying their monthly payment (signed in contract and initialed in page 3 by member)
  
  Please also see section *** stating that the club reserves the right to collect any unpaid dues payable up to the time of proper cancellation.
  
  Also please see signed void credit card slip, signature in the preauthorized payment credit card box, initials near bottom left that we are authorized to draw monthly dues covering the payments stated above as monthly dues to start on the date given due by the undersigned.  Please let us know if you have any further questions.
  

  We have contacted him three times over the phone and sent him a letter on 03/25/2022 about his debts but he never responded to our contacts/correspondence. Therefore his balance owing including supporting documents have been forwarded to collection company for further actions.

  Please let us know if you inquire any additional information. 
  

  Thank you,

  Ron Z****

  Ron Zaiko Fitness & Yoga
  

   

  Customer Answer

  Date: 23/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  

  I honestly went into the gym on Oct 1/18 and cancelled my gym membership. I really believe I’m ***** ****** ********* ** and the Ron Z**** gym staff didn’t take the proper steps necessary to cancel my membership. Not once was I contacted my the provided telephone number or received any mail of the nature on or around 03/25/22. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 23/09/2022

  Hello,

  
  Please find attached the membership agreement for #***** Mr. ****** ****** signed on 10/26/2016 and authorized his membership to start monthly dues for on 10/26/2017. He signed the void swipe of his credit card to pay his monthly payments. (See attached slips) .

  
  He never cancelled his membership and is still an active member using the club.
  
  Methods of cancellation are indicated in clause **** of the signed contract which include registered mail (with tracking number), Personal delivery (with the signed receipt of cancellation provided by club) or facsimile (with fax tracking number) . He never used any of the above-mentioned methods for cancellation and has no proof of proper cancelation and is considered as an active member with full access to the club.
  
  As per Section ***** any membership of two months or longer is subject to annual maintenance fee regardless of date of cancellation. (Signed and initialed by him on first page and page 3 of contract Section *****). (See page 1, page 2 and page 3)
  As per section *** that we require 30 days notice for any changes or cancellation of account. (Signed in contract and initialed in page 3 by member). You can see his initials on page 1 and page 2 (four locations) and page 3 on three sections: page 3 sub-clauses *********** *** ***
  
  As per Section ***** the management doe not track attendance. Not using the club dose not release the member from paying their monthly payment (signed in contract and initialed in page 3 by member)
  
  Please also see section *** stating that the club reserves the right to collect any unpaid dues payable up to the time of proper cancellation.
  
  Also please see signed void credit card slip, signature in the preauthorized payment credit card box, initials near bottom left that we are authorized to draw monthly dues covering the payments stated above as monthly dues to start on the date given due by the undersigned. 
  
  We have contacted him three times over the phone and sent him a letter on 03/25/2022 about his debts but he never responded to our contacts/correspondence. Therefore his balance owing including supporting documents have been forwarded to collection company for further actions.

  
  Please let us know if you inquire any additional information. 
  
  Thank you,

  Ron Z****
  Ron Zaiko Fitness & Yoga

  Customer Answer

  Date: 23/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  

  I am adamant I’m ***** ****** ********* ** by Ron Z**** gym as I cancelled my membership on Oct /18. I cancelled with the lady working the front desk she said I was good to go thanked me and sent me on my way. She said nothing else was needed and no paperwork was provided. I’m questioning the business practices of RON Z**** and firmly believe I’m being ***** *** * ****. The bill being collected by ********* is just a copy of the original agreement has no Times , dates or description of monies owed just a total for 534.70. 
  
  
  
  Sincerely,
  
  
  
  
  ****** ******

  Customer Answer

  Date: 29/09/2022

  When I went into Ron Zaiko gym Oct.1/18 and cancelled with the girl working the front desk she assured me my membership was cancelled and provided me with no proof of cancellation. I shouldn’t be held responsible for an employee who didn’t take the necessary steps to properly cancel my membership. Again I feel I’m ***** ****** ********* ** ** **** ******** ********** 

• Initial Complaint

  Date:30/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After agreeing to a $40 monthly gym contract that included an annual fee of $66 this business cut their monthly membership price in half for new members and did not disclose a one month grace period that is required for all account changes - they charged me 66$ annual fee 3 times over a membership that only lasted 2 years and 1 month, and now they’re trying to rope me in for an additional month of membership fees even though I’ve told them that I would be leaving September first. When I asked an employee about my upcoming account termination and about avoiding that unjust annual fee (last month) they did not accommodate my request and failed to mention ANYTHING to do with a one month cancellation notice… I will be cancelling the credit card they have on file if this bad practice isn’t resolved in an amicable way over the phone tomorrow - ***** ***** and shows zero respect for their paying customers - this issue comes after I never once questioned their drop in price or requested a membership at the new reduced monthly fee that was introduced this summer ($21)

  Customer Answer

  Date: 12/09/2022

  They’re processing a refund on the annual fee for me on the condition this complaint is rescinded