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Business Profile

Household Appliances

One Click Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15, 2024, a technician came to look at the exhaust fan in my bathroom, which had not been removing moisture from the air. Before he arrived, I had taken out the fan myself to check for obstructions, then half-inserted it back into the ceiling, not bothering to secure it fully, as I assumed the tech would be pulling it out anyway. When he arrived, I explained the problem (the fan not sucking in air properly) and requested a diagnostic assessment, asking whether it was a problem with the fan itself, or with the ventilation in the building?After a few minutes in the bathroom, he came out and told me he knew what the problem was. I asked him several questions but he wouldn't answer me, just kept saying "I'll fix it." I said, "Ok, if you are SURE you can fix THE PROBLEM (i.e. the fan not sucking in moisture.)"~10 minutes later he returned, claiming to have "fixed" the problem. I turned the fan on and showed him, using a piece of tissue, how the fan was STILL NOT SUCKING IN ANY AIR. He claimed that the fan was "incorrectly installed" (referring to my not having screwed it all the way in properly before he arrived.) After I explained and reminded him that I called because the fan was not operating properly AS AN EXHAUST FAN, he eventually admitted that it was a issue with the ventilation in the building, and that he can't fix it. Fair enough, that's why I requested a DIAGNOSTIC VISIT.He then hands me the bill and it's for $240, not the $139 that I had been initially quoted for the diagnostic. I was home alone and not comfortable arguing, but this isn't right. In the first place, he was not even in my home long enough to charge for a full hour of labour. And secondly, he didn't do anything! He tried to claim that he'd "fixed" the fan, assuming I wouldn't know that all he did was s**** it back into the ceiling. This is a miscommunication at best and purposely dishonest at worst. I was overcharged by $100. I have reached out to the business 6 times.

    Business Response

    Date: 08/04/2025

    Tell us We appreciate the opportunity to respond to this concern.

    Our company policy is to charge a standard service call fee of $139, which covers the technician's visit and initial diagnostics. However, when additional labor is required beyond basic diagnostics, our rate is $50 per 30 minutes.

    In this particular case, the bathroom fan was not installed properly. In order to perform a proper diagnosis, it was necessary for our technician to reinstall the fan, which required over 40 minutes of labor. This additional time and effort were essential to access the fan and determine the cause of the issue.

    That being said, we always strive to maintain positive customer relationships. As a gesture of goodwill and without admitting any wrongdoing we are willing to refund the additional labor charge in this instance.

    We would also like to respectfully note that our company supports honest and professional business practices. We trust that customers understand the value of the time and effort technicians invest in their work, and we hope that future service providers will be treated with the same respect.

    Customer Answer

    Date: 10/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

One Click Appliance Repair is NOT a BBB Accredited Business.

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