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Business Profile

Lawyers

Hammerco Lawyers LLP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hammerco Lawyers LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hammerco Lawyers LLP has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my concerns regarding the inconsistent billing and service provided by Hammerco Lawyers LLP. The firm, which I found online, assigned me a lawyer who seemed to be frequently unavailable due to time off or vacations. This resulted in delayed progress on my case, as each interaction necessitated a summary of prior discussions due to the lack of continuity in service. These delays culminated in a drawn-out process for what should have been a simple contract, involving 10 revisions and significantly increased costs.

      However, the primary issue that motivates this complaint is the lack of transparency and consistency in the firm's billing practices. In early 2022, I received an invoice that was presented as the final one from our past interactions in 2021. Despite the surprise, I paid the bill, believing it to be an honest oversight. Yet, more than a year later, I received another invoice for a time period when I was not availing of the firm's services nor in contact with them. This inexplicable error casts doubt on their accounting and administrative processes, causing concern over their overall business practices.

      This combination of inefficient service delivery and confusing billing practices has led to a deeply unsatisfactory experience with the firm. The systemic issues seem to extend beyond an individual lawyer or a single invoice and suggest a broader problem that warrants investigation. I trust that the Better Business Bureau can provide assistance in this matter to prevent such experiences for future clients of this law firm. I also seek to have this made up charge removed and them stop all their contacts with me.

      Business Response

      Date: 15/08/2023

      Hello,

       

      We have now received this email, as the original recipient has not been with the company since early 2022, and the email address is not regularly maintained.  If you can please provide us some additional time so we can investigate the complaint and provide a response, that would be appreciated.  

       

      Please note for any future correspondence contact me, Kristy R*******, at *********************. 

       

      Thank you

      Customer Answer

      Date: 15/08/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    Hammerco Lawyers LLP is NOT a BBB Accredited Business.

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