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Business Profile

Liability Insurance

Stratford Underwriting Agency Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liability Insurance.

Complaints

This profile includes complaints for Stratford Underwriting Agency Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Stratford Underwriting Agency Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an open claim through Stratford. They seem to be closing their business but we received no notice. Now it appears they have laid off all employees and I cannot get through to any person for help. My car is getting repaired and I need further reimbursements for this insurance claim. There is zero way to contact this company now.

    • Initial Complaint

      Date:05/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was rear ended at the beginning of October and written off by ****. I have been paying for ******** new vehicle replacement insurance. On November 13th they emailed advising that I will be receiving $38,471.91, as well I am entitled to $781.14 for rental reimbursement. Since this time I have been told excuse after excuse, delays after delays, lies after lies and now no timeframe to receive these cheques. My voicemails are not being returned and I was told the Police would be called if I show up without an appointment. I need this money ASAP as I have replaced this family vehicle long ago ans it has been MONTHS and I had to borrow from my line of credit for the down payment (the $40,000). I just want my money. A ****** search of this company - you can clearly see in the reviews that they are notorious for lengthy delays and poor communication. I am now accruing interest charges because the cheques were not sent out when promised, and repromised - further shifting promises and again now NO RESPONSES. This is a large amount of money. I held up my side of this contract - I paid them on time. Where is my timely payments????

    Stratford Underwriting Agency Inc. is NOT a BBB Accredited Business.

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