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Business Profile

Lingerie

Easy Intimates Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some bras online and received them. Issue is that they double billed my credit card. Sent them a photo of my credit card statement. Complete run around. Refuse to take responsibility or fix the double billing. Over $170.00. Very shady business practice. They just keep saying, nope, not our fault. Bogus!

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday 12/12/13 I placed an order with this company (ORDER #******) of two ********************* Bra, C-G Cup Black / 34 / DDD, cost $88.00. They said they sent the package via ********************** via ***** This is a package that can fit into my mailbox as I've placed an order with them before and had no issues. The package did not arrive even though it was claimed to be delivered. I reached out to their customer service chat, and received little to no help, the chat just merely stopped communicating when I explained the situation. I disputed the charge because I didn't receive the package. I researched with the **** and the package was claimed to be delivered, again this package can fit into my mailbox. **** also said it was delivered, which I'm sure this is the information they received. I have filed an additional claim with the **** and will now file a police report because this package was lost or stolen. Where this issue is problematic for me is that when I reached out to the complaint there was no customer service at all from this company. No assistance in trying to resolve the matter or even make suggestions or offer some kind of resolution or discount on an additional purchase. Yes, packages get lost and people steal but there this company offered nothing. Don't send via standard mail; only send via trackable or signed only if they aren't going to assist people in receiving their merchandise. I at the very least hope you send to them this complaint so that they can treat their customers better.

    Business Response

    Date: 21/01/2024

    We have spoken to the customer via our online chat regarding order #******, as they explained that they did not receive it. 

    We lodged a claim with the courier, but they responded that the parcel had been successfully delivered to the correct location. As clearly stated on our website here: FAQ: Frequently Asked Questions -Understance, we do not take any responsibility for stolen parcels and in this instance, there is nothing further we can do.

    The customer has already lodged a chargeback with us and we have replied and responded with evidence, that we looked into the matter and ensured the parcel was safely delivered to the shipping address, stated by the customer.

    As proof,please refer to this tracking link here, which shows that the parcel was successfully delivered: ****.com- **** Tracking Results

Easy Intimates Ltd. is NOT a BBB Accredited Business.

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