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Business Profile

Liquor Store

Crosstown Liquor Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

This profile includes complaints for Crosstown Liquor Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crosstown Liquor Store has 3 locations, listed below.

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    • Crosstown Liquor Store

      568 Abbott St Vancouver, BC V6B 6N7

    • Crosstown Liquor Store

      961 Denman St Vancouver, BC V6G 2M3

    • Crosstown Liquor Store

      2401 Burrard St Vancouver, BC V6J 3J3

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:26/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally raise a complaint regarding an incident that occurred on Monday, November 25th, around 8:30 PM, at Crosstown Liquor Store.We had purchased a bottle of Absolut, which we ended up not using, and attempted to return it based on the refund policy outlined on their website. As stated, refunds can be processed within 30 days of the original purchase date, provided the receipt is presented (photo attached). However, when we visited the store to request the return, we were denied to return the bottle and encountered behavior that was **************** of the staff members was extremely rude, using profanity (including F words) and physically assaulted my partner after he asked for the employees name. This staff member then escalated the situation by threatening to call 911. The incident was recorded on camera, and the conduct was so inappropriate that your security personnel ultimately asked us to leave the store.Additionally, another employee made an inappropriate comment: Honestly **** we dont need your business. This kind of treatment towards customers is shocking and deeply disappointing. My partner and I have been regular customers of that **********************, but this experience has caused us to reconsider ever returning.Attached, you will find a photo of the stores employee attempting to grab my partners phone at 8:39 PM. We will also be pursuing legal action regarding the assault, emotional distress caused and the unacceptable conduct displayed by the staff member.Assault, verbal abuse, and unprofessionalism are never tolerable under any circumstances. I expect this matter to be taken seriously and addressed immediately.

      Customer Answer

      Date: 02/12/2024

      Request refund and store credit 

    Crosstown Liquor Store is NOT a BBB Accredited Business.

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