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Average of 6 Customer Reviews
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Review fromSaman H
Date: 21/04/2025
1 starAfter settling with Progressa to make fixed payments, they still filed inaccurate reports to the credit bureau indicating I didnt make the payments. This agreement was made upon from both sides, and yet, they falsely accused me of not making payments. I clearly made a big mistake of borrowing from them.Review fromSusan C
Date: 20/01/2025
1 starSusan C
Date: 20/01/2025
I was pushed into a Progressa loan by my previous bank when my husband and I separated and he left a credit card unpaid. I eventually ended up in a consumer proposal accepted by Progressa. Every other creditor in this proposal has reported the file closed except Progressa, which continues to report me for nonpayment, simply because they can. I find this move to be a little vindictive honestly, they are the only creditor doing such so I cant move forward while paying off this proposal. Thanks Progressa. Its great to know that youre willing to keep me down as long as you feel I owe you something.
Progressa
Date: 21/05/2025
Dear Saman,Thank you for reaching out and sharing your concerns about ************************* Progressa, we take all customer feedback seriously. Upon receiving your message, we immediately reviewed your loan repayment history to thoroughly investigate the matter you raised.Following this review, we determined that the reporting of your loan to the credit bureau is accurate. Once this conclusion was reached, we promptly contacted you to ensure you had a clear understanding of how your repayment status is being reported.We appreciate your business and are committed to your satisfaction. Should you have any further questions or concerns, please do not hesitate to contact us.Regards,The Progressa TeamReview fromAshley C
Date: 14/01/2025
5 starsAshley C
Date: 14/01/2025
I had 2 major surgeries last year and I unfortunately fell behind on a few things. Being a single Mama made it even harder to stay on top of things with no income due to my extensive recovery time. However I now have hope! Although I am just starting my debt repayment with this company, so far this company and their staff have gone ABOVE AND BEYOND. They have begun to turn a nightmare into a manageable objective. The company seems very helpful, the staff are super kind, knowledgeable and non judgmental, and they will sit and speak and explain everything line by line if need be no matter how long it takes!A shout out to ****** and his amazing colleges for helping me and my daughter get our lives back on track.Will check back in in a few months for an update!!!Progressa
Date: 17/01/2025
Dear: ****** *****,I hope you are feeling better after your surgeries as each day brings renewed strength to you and your overall goal of healing your body and ************************* is great to hear ****** going above and beyond to provide exceptional service. As providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.Thank you for taking a moment to leave a review about your previous experience with Progressa.If you ever have any questions or require additional assistance, feel free to contact us at **************************** or **************.Wishing you and your family happiness, prosperity and a Happy New Year!Regards,The Progressa TeamReview fromSheena B
Date: 14/05/2024
1 starSheena B
Date: 14/05/2024
This company is a complete ****, I initially got a loan to pay off a credit card that I didn't access to pay the full amount at the time the initial loan was for $6022 after paying $185 every two weeks for the past 9 months a total of $346 has come off my loan leaving $2984 that they have pocketed. at this rate I will pay $39,775 out of pocket for a $6022 loan. That is criminal, and people wonder why they can never get back in the green it's because of companies like progressa that are keeping us hard working individuals down with their outrageous interest and other charges. If I could give them minus stars I would!Progressa
Date: 27/05/2024
Dear, ***********************,We appreciate your understanding and patience regarding your recent interaction with our payments team. It's crucial to us that you fully understand all the terms and options available to you as a valued customer.We recognize that navigating loan payments can be complex, especially with elements such as principal, interest, and optional insurance involved. It's clear that there was a lack of clarity during your last interaction, and we've taken immediate steps to ensure that our agents are equipped to provide easily understandable information, in line with our commitment to clarity and transparency.As for interest rates, our rates are designed to accommodate individuals who *** have faced challenges securing loans from traditional financial institutions. Additionally, our open loan structure allows for extra payments, which can help reduce the overall interest paid over the loan term.Transparency is fundamental to our approach. We pride ourselves on providing you with comprehensive information to support well-informed financial decisions, including clear explanations of interest rates, total borrowing costs, and overall loan term expenses. Empowering our customers to make sound ******************** choices is at the heart of our mission.In response to your feedback, we've conducted a thorough review of your recent call with the payments team. We understand the importance of clarity in understanding your payment allocation, and we regret any confusion that *** have arisen during this specific interaction. Our aim is to ensure that future interactions are characterized by accuracy and clarity, providing you with the assistance you need to fully comprehend your payment structure.Thank you for your understanding and for bringing this matter to our attention.Warm regards,Progressa TeamReview fromCory P
Date: 07/09/2023
1 starThis company's interest rates should be illegal... 2100$ loan with 46.95% interest. After 6 months and 100$ bi-weekly payments, and only 300$ disappeared from my loan amount. Then they offer me a "Deal" for "up to 2% off" if I take an additional 2750$... What a JOKE! I do NOT recommend this company to anyone if they can help it and would give a 0 rating if I could. They take complete advantage of people who are trying to make their lives better or those that absolutely need the help.Review fromMargot S
Date: 08/08/2022
1 starMargot S
Date: 08/08/2022
They are horrible, I requested them to hold a payment as the funds would not be available and they said they couldn't do that and I gave them enough time to hold the payment and they still proceeded to try and take the money outProgressa
Date: 09/11/2022
Dear ******,
Thank you for taking the time to share such an informative review regarding your billing concerns.
Unfortunately, due to the timing of your request we were unable to accommodate a rescheduling of your payment due to the banking process and we apologize for the inconvenience this caused you.
We are however delighted that you were able to submit the required documentation to our insurance partner and take advantage of the valuable coverage offered in the optional Loan Protection Plan to resolve your outstanding concerns.
While Progressa strives to ensure we provide our clients with excellent support as they process a 3rd party insurance claim, it is evident that in your case we did not meet the mark.
Again, we wish to thank you for bringing this to our attention and for giving us the opportunity to work with you to see your claim approved. If you have any more questions or concerns about your account with us, please feel free to call or email.
Regards
Progressa Team
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