Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for and requested a complete valuation of our totaled vehicle to submit to the insurance company. Insurance companies require any comparable vehicles to be within 150 miles of the ZIP Code to which the vehicle is registered. Mywriteoff failed to do this. After we paid, we received an evaluation within three minutes that was obviously not done properly. We have sent Three different emails requesting comparable vehicles that are required to be local added to the evaluation. They will not respond to us. Their evaluations are quoted to be backed by 100% moneyback guarantee.What they sent to us will not even be considered by insurance companies, and they have failed to provide adequate service for what we paid for.We have found that they are a shady business and do this to paying customers And then do not respond to them after they get their money.

  Business Response

  Date: 05/03/2025

  Hey *****,
  
  Just wanted to reach out in regards to a recent BBB Customer Complaint we received first I just wanted to apologize that you had to go out of your way to get a resolution. I wanted to reach out to explain our side things as Im all for transparency and accountability, and before going into detail about that Ill let you know right away that I have no issue at all with providing you a refund, and would like to take it one step further and even provide you with a $100 gift-card of some kind for your troubles, whether thats a gas card,Amazon, etc. Whichever, you name it and Id like to make it happen.
  
  So first I just wanted to address your concerns, as they were of concern to me as well.
  
  
  3 Minute Turnaround, 1 Ad Report
  So again, for full transparency, for us to conduct a valuation we do the following..
  Gather local market data
  Reach out to the manufacture for the build sheets and window stickers
  Audit the insurance valuation for any errors, omissions, mistakes
  Review any receipts if applicable, aftermarket equipment, etc.
  Review any book values for appropriate depreciation adjustments, etc.
  
  With this, well gather all this data and references and compile it in our Excel workbook this later converts into a Word document then finalizes into a .PDF document. This conversion process alone outside of the work involved usually takes about 10 minutes alone (which peaked my concern on your message).
  
  With our initial research, we have found out the insurance provider is applying a $21 positive adjustment for your ************************ Package when this is a package valued at $695 this works out to an unfair depreciation of over 97%. Further, theyre missing the Radio 430N package entirely which is valued at $1,095. This completely violates the Ohio Administrative Code and youre entitled to this as its permanently attached to the vehicle. However, both these factors I do see addressed in ***** valuation report.
  
  I took a look into ***** email and I do see record of him emailing you your valuation on Wednesday, February 5th 2025 @ 9:35am (PST) I referenced this with your submission which was on February 5th 2025 @ 8:48am (PST); so there was approximately 47 minutes between submission and the valuation completed and sent to you.
  
  As for the ads utilized, I do see that **** had included the industry standard of three comparable ads, opposed to the insurance providers two.
  
  I attached some references on this email just to keep things transparent like I mentioned earlier.
  
  150 Mile Requirement
  When it comes whats considered fair and comparable market research, the criteria and requirements vary between jurisdictions. In your case it would be the Ohio Administrative Code theres a few sections and subsections that outline this such as 3901-1-54, but in the event that theres no available market research, the alternative would be first utilizing surrounding states,if theres still no results, then utilizing one-year newer vehicles with the appropriate adjustment (usually its a -5% adjustment) is the next step.
  
  In your case, looking over the notes on your file, the comparables utilized by your insurance provider were no longer available. Additionally, there were no other comparable vehicles within the same state. The purpose of the Ohio Administrative Code is to protect you for this exact event as you would be faced with the same situation when replacing your vehicle.
  
  Insurance providers will sometimes reference this 150-mile as their requirement, but it conflicts with almost every states laws and regulations. Ironically, they too will utilize out of state ads almost every time we come across their valuations. Not only this but during the appraisal clause, this requirementgoes completely out the window from the appraisers they hire.
  
  Usually a friendly reminder is all it takes, but it can sometimes come down to the adjuster if theyre being stubborn then thats where the appraisal clause comes in.
  
  100%Money Back Guarantee
  You mentioned that you requested your money back but never got a response, we have recently switched to a new phone provider (RingCentral to Ooma) and the migration did take a little bit longer than anticipated Im unsure and unable to confirm if that was the case here if you were calling in about it. We also hired on a receptionist to manage the general inbox, hoping to prevent this from happening again in the future. Regardless, we do have a 100% money back guarantee, for any reason whether it was just a change of plans, werent satisfied, etc. theres no questions asked were more then happy to provide a full refund.
  
  Reddit
  So you didnt mention this in your complaint, but I thought I would bring it up because the claims appear to line up with the comment made there. Theres a comment made on r/Insurance titled Total Loss Help. Theres a comment made by GrandPianoF****. No judgement on the name, bahaha! But I put it in asterisks just in case if it isnt you. But anyway, I tried sending a direct message on there, but theres no option available to do so. So I responded to the comment to get your info to address it right away but was quickly met with a permanent ban due to Soliciting. I reached out to the moderation team on the subreddit,but despite it appearing it already being an existing customer, just wanted to make sure your concerns get addressed right away, they still considered it soliciting business.
  
  So,Im hoping it is you, really wanting to make sure that you concerns get addressed and theres complete transparency on the situation. If its not too much to ask, if it is you, would really appreciate at least an update on the whole thing since were unable to do so. Theres another comment there as well but were faced with the same predicament, theres no way to reach out to them.
  
  If its not you, my apologies on rambling! Haha.
  
  
  So again, I deeply apologize for missing your request there, I do hope with the explanations above and the references attached it shows transparency and a better understanding on our end. We conduct approximately 3 to 5 valuations per day, **** had many interactions many various insurance providers and trusted with various partners in the legal and finance industry for their clients loss vehicles; I apologize for this experience if it put off a foul perception. Like I said earlier, if you can please let me know where you would prefer that gift card for your troubles, please let me know and Id be more than happy to have that arranged. I also made sure to refund your payment in full to the original payment method (Credit Card ending in 5970)
  
  Also,feel free to continue utilizing any work, report, proof of loss we may have provided regardless, your insurance provider is not only severely short changing your ************************ Package but theyre completely neglecting the fact that your vehicle is equipped with the Radio 430N OEM Package, both equaling in almost $1,800 in value.
  
  If you have any other questions or concerns, please dont hesitate to reach out to me anytime whether its this email or my direct phone at ************.
  
  Appreciate your time and patience with everything, my apologies for the long winded email,just want to make sure every concern is addressed and transparent!
  
  Kind Regards,
  
  ******

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  They sent us this response a few days ago, and we have resolved the issues. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,