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Business Profile

Medical Technology

EmeTerm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 devices. Did not help as hoped. Company guaranteed refund with no questions asked. Received return info by email, send all products back with tracking. No follow up from seller and no refund after multiple attempts to contact.

    Customer Answer

    Date: 09/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****

  • Initial Complaint

    Date:05/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Eme Term anti-nausea wristband on 9/28/22. I chose them over some other companies since they seems to have a generous return policy if the product did not work for you. The wristband did not help with my nausea or motion sickness, so I followed the return directions on their website the the letter (*******************************************) and shipped it back within 30 days. The website says "Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days." I shipped the watch back to them via **** with tracking, so I have proof that they received and signed for the watch on 10/17/22. I never got an email confirming or denying my return. I have been trying to reach the company for weeks to hear back about my return. I have not received a single response at all, but I have of course gotten marketing emails. I deeply regret buying this product as the company does not follow their stated return policy or even answer any emails.

EmeTerm is NOT a BBB Accredited Business.

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