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Business Profile

Motorcycle Helmets

Chin Mounts Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Helmets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this a week ago, they send me a shipping notice and now its been a week. It has not shipped. The lady no say *** does not have possession. I emailed the company and they acted liked it mailed Feb 3rd and they had 3 business days. I emailed them stating it never shipped but I was ignored. When I order an item that says its in stock. I expect it ship within a week. When I email asking about. I would even understand if they were backlogged and it would take some time. But they can off like the product shipped and the on Feb 3rd and completely ignore my multiple emails. I have need similar complaints before I ordered with hopes it was just a fluke. But now I have come to realize this is the way they do business. I have asked for a refund, but have been ignored

  • Initial Complaint

    Date:22/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the proper Chin ***** advertised on their website for my helmet. When I got it, I "dry fitted" the chin mount to the helmet, and it didn't sit flush like their instructions said it would. I proceeded to install it, but the Chin ***** didn't sit flush on the helmet and came off because of the improper fit. I contacted ***************** and sent them photos of my installation showing how it clearly doesn't fit my helmet. Their website has a "guaranteed fit" statement. **************** replied and asked me to send several photos of my helmet, which I did. They then asked me to reinstall it and they sent me new adhesive tape. Again, the Chin ***** doesn't fit the helmet properly due to an improper cut and fit of the Chin *****. **************** keeps asking me to send photos, and I do, but they will not address my concern about the fit, nor the guarantee that it should fit, as their Website states. Their Website is making fraudulent claims and is selling a fraudulent product and taking people's money. **************** is no help and they will not address my concerns.

Chin Mounts Ltd is NOT a BBB Accredited Business.

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