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Business Profile

Moving Companies

Mini Move Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mini Move Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mini Move Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our move on July 16th, which we booked through OO Movers. ****** **** ****** showed up. The day after our move, we discovered an expensive fitness item was missing, which was a weighted work out vest. We have since called OO Movers 4 times, requesting someone take responsibility and ownership for our missing vest. After being told by the mover himself that there was no way it was missing because the truck was empty when they left, a woman from ****** **** Movers called us to say she had the vest in the truck and it would be delivered to us. She sent a text with a picture of the vest to confirm it was ours and said it would be delivered. It is now three weeks later and the vest has not been delivered and the woman will not return our calls.

      Business Response

      Date: 18/08/2022

      Hi ****** ,First let me apologize for the delay in getting your vest . I was away with family and did not learn about this issue until today . I am told you now have the vest and all is well . I would like you to join me and ask that the BBB dismiss this complaint now . Thanks so much and have a great summer . 

      Customer Answer

      Date: 19/08/2022

       

      Complaint: ********



      I am rejecting this response because of the accusations and stress it caused us.  Yes, we received the vest more than three weeks later.  However, I am incredibly disappointed with the lack of professionalism. We would at the least like the gratuity returned, given the situation we were put in after paying for an expensive service and the service not being carried out described. 



      Sincerely,



      ****** *****

      Customer Answer

      Date: 17/11/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Complaint resolved



      Sincerely,



      ****** *****

    Mini Move Inc. is BBB Accredited.

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