We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

MINI Vancouver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for MINI Vancouver's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MINI Vancouver has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • MINI Vancouver

      1039 Hamilton St Vancouver, BC V6B 5T4

    • MINI Vancouver

      790 Terminal Ave Vancouver, BC V6A 2M5

    • MINI Vancouver

      1717 W 5th Ave Vancouver, BC V6J 1P1

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought out the lease on our car at the end of the lease through Mini Vancouver. We were forced to pay $2000 in fees for the privilege of buying out our own car (only $14,000 was owed). As part of those fees we paid for an end of lease inspection to identify any issues with the car. As soon as we left the dealer, we noticed the air conditioning was not working, and would only blow hot air. Upon further inspection by a third party mechanic it was determined that the ** compressor was broken, and requires a very expensive fix, somewhere in the neighbourhood of $3000-$4000+. This changes the balance on our payout of the car, making it potentially not worth paying Mini large fees to buyout. For 10 + days after I tried to get in touch with the service department, leaving many messages with staff who all assured me someone would get back to me. It took me 5 or 6 calls to finally get a call back, and then a follow up email that nothing could be done, and I should contact Mini Canada corporate to discuss the issue for a resolution. I spoke with Mini Canada today, and they referred me back to the dealer to discuss. I am a very frustrated customer, as this now as taken many hours of my time to follow up and try and speak with somebody, and am now again waiting on a call back from the Service Manager for the 3 or 4th time without any response.

    MINI Vancouver is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.