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Business Profile

Online Retailer

DrClean Spray

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been taking money out of my account for months and I did not receive any product or have I asked for any more of their product. It doesn't work. I have repeatedly tried calling them and emailed them to no satisfaction. I am tired of them taking money from me!

  • Initial Complaint

    Date:16/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your order (**********) has recently shipped. Please refer to the tracking information below for updates. If you have any questions, please contact us at *********************. Ship Method: UPS Tracking Number: **************************  Order Date: 11/22/2022 6:36pm Ship Date: 11/25/2022 ******** ******** *** ***** *** **** ********** ** ***** ** Order was reported as delivered. It was not delivered to me. Made 3 attempts to resolve through support as either replacement or refund. Repeatedly told it was reported as delivered, and I should contact the Post Office. They report that they do not refund items reported as delivered. I have been that route before - there is no resolution, just hours of frustration. I did not choose the delivery system, and their report of delivery does not mean it was delivered to me.

  • Initial Complaint

    Date:27/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to order the tablets / spray clean pot's etc. I request one order with 10 tablets. After I put my credit card in and tried to finish the site offered 20 more ************ tablets at an additional cost. When I tried to move past it read you much accept this offer to continue. I didn't want the additional items or charges. I shut my **** down without checking out. However, they shipped the product without me continuing. The package was placed in my mailbox . I called the number on the outside of the package told them I did not check out to complete the order and I will tell my credit card company the same. They are ******** people at check out. I returned back to post office as RETURN TO SENDER! DIDN'T ORDER! REFUSED. 100% refund i didn't order i won't pay shipping

  • Initial Complaint

    Date:26/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the Dr. Clean website. While sending my order, I received not fewer than 6 attempts to get me to purchase additional items, all of which I declined. After my transaction was completed, I was asked to complete a 3 question survey and would receive a free gift. I did so. I selected a free gift from a list. after I disconnected, I received an email notice from "Shipping Only Club" stating that they were charging me $9.95 for the shipping of my free gift and would charge me a reoccurring fee of $9.95 every month - and, would be sending me 1 surprise free gift each month. I immediately replied to that "Shipping Only Club" to CANCEL my order. I also replied to the confirmation from Dr. Clean to CANCEL my order. I tried to call the number on Dr. Clean's website ***** ******** MANY times - each time, it rang a few times and hung up. This is a NY number but the website claims to be in Alaska (I think). Every time I move away from their website, it closes and I have to find it again. When I checked my ****** account (to stop pay) I found that my bank account had denied the charge many times in a few seconds --> they kept trying to charge my ****** even tho my bank recognized them as fraud.

    Business Response

    Date: 20/09/2022

    The customer reach out to us via email right after completing her order. We provide system generated order confirmation once order was completed online. The entire order was canceled and refunded back to her PayPal the same day as per customer request and we also responded to her email same day August 25, 2022. Our support hotline * ***** ******** number is available online. The customer was also provided with the number to call.
     
    Should you have further questions, feel free to shoot us back an email and we'll be happy to serve.
     
    Kind regards,
     
    DrClean Spray Support

DrClean Spray is NOT a BBB Accredited Business.

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