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Business Profile

Occupational Health Nurse

Studentcare.net/works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Occupational Health Nurse.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Currently have two plans under PBC. My primary plan being: Policy #: *****, ID #: ******** My secondary plan being: Policy #: *****, ID #: **********. The primary being administered by StudentCare, and the secondary which I am dependent under. I have multiple instances of a medication covered by my secondary plan that at first wasn't covered by my primary plan but now is. On April 19th, I called PBC regarding this, and was told to contact StudentCare. On the same day I called StudentCare and was in contact with *****, a Service Manager, and was told to RESUBMIT online. The Claim IDs being *********, *********, and *********. All 3 claims were instantly rejected after submitting, and as a result I had immediately called StudentCare and spoke with ***** to ask why. I was told that internally the claim was still "processing" and after 2-3 business days contact back for further information. 5 business days pass and nothing has been has changed. After a few more days, I submit an online contact form for further information, and to get in writing confirmation of all the information that I was told. 2 weeks later and I have not heard ANY information from StudentCare. It should NOT be my responsibility to chase after reimbursements for a drug that I AM COVERED for. It is predatory to give "coverage" on medications that I REQUIRE to live but refuse to reimburse my expenses on EITHER plans that provide "coverage" for. I do not have the time nor energy to further pursue something that I am entitled to when I pay for my insurance plan. In addition, I have claim IDs ********* and ********* that I have coverage for under my secondary plan. Claiming "This claim is not paid as the maximum amount allowed for this procedure is covered by the primary plan" on my secondary plan when the primary plan did NOT pay for my coverage is extremely misleading.

Studentcare.net/works is NOT a BBB Accredited Business.

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