Complaints
This profile includes complaints for Corporate Finance Institute (CFI)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:31/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 1st 2025 I purchased a subscription that I am no longer using. On their website they clearly have a refund policy and are saying they dont have one. They are being deceptive and not giving me a refund when I am no longer using their services.
Business Response
Date: 12/02/2025
******** *******
Marketplace Specialist
*********************************************************************
Phone: ************** Ext: 320Dear ******** *******,
Please accept my apologies for the delay in response, the initial and follow up notices were being sent to our spam folder. We received your voicemail yesterday and are responding accordingly.
Our website terms and conditions state the following:
(e) *** Marketplace Refund Policy: In general, Products are non-refundable. However, we want you to be satisfied with Products and we understand that there may be technical or other issues with a Product from time to time. If you are dissatisfied with a Product you have purchased through the *** Marketplace from ***, you may contact *** at [email protected] within seven (7) days after the date on which you purchased the Product. If you are dissatisfied with a Product you have purchased through the *** Marketplace from a Vendor, please contact the Vendor directly using the contact information provided to you by the Vendor within seven (7) days after the date on which you purchased the Product with: (i) proof of purchase of the Product; and (ii) a description of the technical or other issue you have experienced with the Product. If the issue has not been resolved to your satisfaction after you have contacted the applicable Vendor, you may contact *** at [email protected] within seven (7) days after the date on which you first contacted the Vendor with your issue. *** may in its discretion, but is not obligated to, respond to requests you send to *** outside the time periods set out above. *** reserves the right to refuse a refund request for any reason.The refund request in question was submitted thirty days after the initial purchase, and is not related to a technical or experience issue. Therefore, it is considered non-refundable.
Our website terms and conditions can be reviewed in full here: ************************************************************************************************************.
Please reach out with any further questions.
Sincerely,
****** ******
Sr. Director, Customer Experience
Corporate Finance Institute (CFI)
*************************
*********, BC V6G 3B7Customer Answer
Date: 12/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:11/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a one-year subscription from the organization in September, 2022 in order to access their online finance courses and used the service for several months.When I enrolled I received a welcome email and a receipt. There was no mention of automatic renewal.When reviewing my September 2023 credit card statement I noticed a charge form the organization for $415. I contacted them and was told that they automatically renew membership unless I cancel before the renewal date. This was not clearly stated when I signed up for the service.They did not provide notice ahead of time that I would be charged, nor did they provide a receipt for the renewal so there was no way to know that I had been charged.When I contacted the business I was told that they do not send out any notices of renewal and only have a 72 hour window to dispute the charge. ***** *** ****** ********* ******** *********. They should be required to supply both a notice before the charge goes through as well as a receipt if/when a charge goes through upon renewal.Business Response
Date: 07/11/2023
Hi BBB,
Thanks so much for bringing this to our attention. *************************** did subscribe to one of our membership plans on September 1, 2022, which automatically renews once a year. This was made known to the customer at the time of their purchase. A renewal reminder was also sent to the customer 30 days before their first renewal, September 1, 2023.
Rest assured, a full refund was processed on October 6, 2023. This was simply a misunderstanding from both ends. We've let the customer know that we would make future renewals more evident to customers so that they're not surprised when their card gets automatically charged for renewal.
If you have further questions or concerns, please reach out to ***********************************.
Regards,
*************************
Customer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:17/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business put my subscription on auto renew and I was not aware that I was locked in an auto renew. I purchased their service 12 months ago and never actually used it. I had no intention of renewing however I just received a charge of $497. When I asked for a refund they pointed me to their “no refund policy” page. This isn’t right. I didn’t know I was going to be charged or that I was locked in an auto renew. This is a lot of money for a service I won’t use.Customer Answer
Date: 23/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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