Complaints

This profile includes complaints for FBA Masterclass Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FBA Masterclass Inc.

  666 Burrard St Vancouver, BC V6C 2Z7

• 

  FBA Masterclass Inc.

  666 Burrard St Vancouver, BC V6C 2Z7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1.17.2024 I was sold the FBA Masterclass (FMC)as a complete training program to establish an *** (Fulfilled by Amazon) business. On preliminary videos and sales call I was assured the training program would take me from not knowing about *** business to being able to successfully launch my first product within 90 days or less. On the promotional videos, the *** spokesperson *** **** sits with another one to insist we too can make a million dollars if we get the proper training with FBA Masterclass and be willing to invest about $5k and an hour a day for the next 90 days (or less). I felt very pressured to "buy now for a discount" of $3k off the regular $8k price tag so I could start immediately. Nothing was ever mentioned that there was no cancellation policy. Should I had become aware of that I would have declined investing what was then 1/2 of what I am able to invest in this venture. The only time I was provided their "Terms of Service" was when I requested the cancellation. --- In addition, I was not informed that in order to get the training I would have to sign into third-party software platforms without which one cannot do the training they offer. [There is a 30-day trial for ******** but has severe restrictions not conducive to what is needed]-- Within the first week I realized I was being sold services of the "guest speakers" and that one is required to purchase third parties' services like ********, Viral Launch, JungleScout, etc. which represent thousands of dollars of investment to be able to do the search of vital information required for this endeavor otherwise one cannot proceed. - I want to be clear that this is not buyer's remorse but I feel it is a breach of the agreement for the services I contracted them for which was proper and complete training program. Without third party software the accessible "training" online is rendered unusable. Free trials do not suffice for proper training.

  Business Response

  Date: 16/02/2024

  Thank you for sharing your concerns. We understand that starting a new venture can be overwhelming and we do our best to support you throughout your journey. The FBA Masterclass is designed to provide comprehensive training to help you establish a successful Amazon FBA business. The steps and guidelines are readily available within the course and additional material is updated constantly with the new information as the industry grows and changes. The outline of the program is readily available online too: ************************************************************************
  
  We have tools recommended within the course since these are commonly used in the industry. They are recommended for their efficiency in product research and other aspects of running an Amazon FBA business. However, they are definitely not mandatory for the completion of the course.
  
  The services inclusive of the program as well as the Terms of Service are also outlined in your enrollment form (see file attached). We strive our best to be transparent with what the program has to offer and we're sorry to hear about the misunderstanding. 
  We encourage you to continue with the course and make use of the resources provided. If you have any further questions or concerns, you can always reach out to us. We're here to help!

  Customer Answer

  Date: 21/02/2024

   
  Complaint: 21283684
  
  I am rejecting this response because: As outlined in my emails (copies of which have been supplied) the training I was promised was not what your course delivered. Your response that there is no need to purchase other services is incorrect as for the initial portion of the training requires participants to purchase the use of a third-party platform. As I also indicated, and which you know, the trial versions of such products are restrictive thus rendering trials unusable for the exercises that participants are to do, e.g. ******** trial only allows 20 searches and keywords which are not sufficient for the exercises thus requiring the purchase of the third party services. 

  The training was offered as a complete training. Having to purchase expensive third-party services was never disclosed nor the no-cancellation policy.  The extreme high cost of this program and the assurance that it was complete for me to successfully launch my FBA business in 30-days or less is untrue at best. 

  From the beginning I stated this and requested the reimbursement of monies paid  to you in full faith that my purchase was a complete all-inclusive training program. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/03/2024

  Hi There,
  
  FBA Masterclass program includes step by step training on how to build an online e-commerce business. Being enrolled in the program, you get full access to over 200 in depth training videos to show you how to set up and run a successful online business selling on Amazon. The inclusive services are also indicated in your enrollment form.
  
  The recommended software is not imperative to learn and complete the program as there are multiple ways to conduct product research as outlined in the course. 
  
  By accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************
  The information is also readily available online.
  
  Our apologies is there may have been any confusion. However, we are here to help and make it a better experience for you moving forward. Just let us know how we can assist you in continuing in the program and we'll do our best to guide you in the learning journey!

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21283684
  
  I am rejecting this response because: As clearly established, the transparency you speak of was not such in my case as I was NOT informed of the no-cancellation policy you keep referring to. Should I have been notified of this, I would not have signed up for a program for that amount of money. As noted over and over in my communications with you, the need to have to sign for 3rd party plans were NOT disclosed either and the portion where you state the "free trial" will suffice has such limitations as to make it impossible to move forward in the manner that yields to success in the research required for this type of venture. Given those situations one cannot make use of the so-called training program. 

  Again, I need you to cancel this transaction and reimburse the amount of $2,500.00 paid to you in good faith. You say you understand and support startup entrepreneurs and believe in your program yet the no-cancellation policy (disclosed to me after the sign up, not before) seriously damages the foundations of trust placed on your promises.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/03/2024

  Hi ***, 
  
  We will have to disagree with your mention of lack transparency. The information inclusive of the services were outlined in your enrollment form. The Terms of Service are readily available online too. 
  
  However, reviewing your account, it looks like the amount paid has already been disputed. As such, we will have to wait for your bank to review and decide on the outcome of the chargeback. All future payments have already been cancelled as per your request.

  Customer Answer

  Date: 14/03/2024

   
  Complaint: 21283684
  
  I am rejecting this response because:  

  The answers you give are of information that was not disclosed to me at the time of signing up for your program. What is 'readily available' online was not offered either. On the start of the first training exercise, the use of ******** (which is a third party platform) is necessary to complete the exercise and this is a costly platform - which, again, I was not informed about - Once again, I will repeat that the H10 platform has a free trial but it comes with very strict limitations that would not suffice for the research necessary for the proper and successful training I was assured I'd have signing up with you.

  You say the third party platforms are not required yet, they are necessary for your training program exercises. I reiterate that the no cancellation policy was never disclosed to me prior to signing and the only signature you have on file is solely for the credit card charge which I have been requesting to be reimbursed days after I realized there was no moving forward with the training without the need of third party platforms. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:29/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for the *** tier of their Amazon ***** back in 2021 and paid $10,000. It hadn't worked for me and I had written it off as a loss. I was approached by the company again back in Oct/Nov of 2022 and was informed they had a few openings in their diamond plan which was an additional $12,000-15,000 (I forget the exact amount). I worked them down to an additional $10,000. I asked the sales rep several times about the plan and I was told several times " **** ***** ******* *** **** **** ** **** *** ***" in the sense that they would help do everything from picking product to launching it. Once I signed up for the program it became clear that it wasn't done for you. The reason I never disputed with the BBB is honestly I never thought of doing it. I just realized now that I can. I've asked them for a refund a few times and mostly have gotten crickets. I just want to get bumped back down to the *** tier of their course and get a refund on the Diamond portion of it. I don't like that I was lied to regarding the "done for you". I get sales reps can embelish things, but if it was made ******* clear exactly what the program was, I would have never proceeded. It was a bit of a bait and switch or false advertising and it isn't a small amount of money. That is why I want to get my money back. This whole thing has left a bad taste in my mouth.

  Business Response

  Date: 02/01/2024

  Hi There! As part of the Diamond program, we have services that we help you with for your main product such as sourcing, branding, copywriting and PPC set up. These are all indicated in your signed enrollment form. 
  
  However, we also highly encourage that you go through the course (especially the 20-unit challenge) in order to understand how the business works. That way, you can make good business decisions once we connect you with our partners who will help with your main product.
  
  If you want to skip going through the 20-unit challenge, we'd respect your decision. You can email our team via *************************** so we can connect you with our partners. 
  
  We do have a strict no refund or cancellation policy as per our terms and conditions and the course is digital content that you have had access to. The Terms of Service (*************************) is also indicated in your signed enrollment form.
  
  We always aim to provide clear and accurate information and we're sorry about the frustration. We're here to make the experience better moving forward and support you in this venture!

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction September 24, 2023 The amount of money paid at the time was $750.00, but the entire contract is for $9,000.00 Online course activities, life coaches to help out within 3 5 business days. A proactive approach to making money.To cancel the contract.No the business has not tried to resolve the problem, only stating rules that are required. Reference: ******************

  Business Response

  Date: 05/10/2023

  Were sorry to hear about the frustration with your experience with us.Your feedback is valuable and weve made sure we investigated this thoroughly for you.
  
  Reviewing your account, you booked a call with us and communicated with our enrollment team several times before and after your enrollment into the FBA Masterclass course.
  
  We do our best to be transparent about the program and provide as much information as possible before enrollment. This is also one of the main reasons why we let you watch the Webinar so you are well-informed with what we offer and decide if this is for you. (See Communication document)
  
  Having shared your determination to learn about the business and get started, our team offered a discount for the total tuition as well as the financing option. That way, you can get started by having full access to the online education platform even before you pay in full the total cost of the tuition.
  
  In line with our aim for transparency, we have also included the Terms of Service in your enrollment form in addition to the services that will be provided. The enrollment team also mentioned this to you during the call.
  All the resources (e.g., full access to the FBA Masterclass education platform, private *************** weekly calls etc.) have been provided so you have lots of opportunities to get your questions answered.
  
  Our team also reached out to you multiple times regarding filling out the onboarding form so you can be assigned an advisor. This is important so we can assign you an advisor who matches your learning style and schedule. However, we have not received any reply from you. (See Communication document)
  
  We have been transparent throughout the enrollment process and provided the services as indicated in the contract. We are unable to cancel the remaining payments but wed be happy to move forward in making sure you continue to receive the services as outlined in your signed enrollment form and make this a better experience from here on.

  Customer Answer

  Date: 08/10/2023

  
  Complaint: ********
  
  I am rejecting this response because; Nothing in the executed contract, along with the business terms of service, states anything referencing the client has the right or does not have the right to cancel the contract. The business was notified on Monday, September 25, 2023, via a phone call and left a message requesting to cancel the contract. On September 26,2023, again the request to cancel the contract was made via text message to the enrolment team. In reviewing the laws of ******, the consumer has the right to cancel a contract on ******************************** stating: A consumer may cancel a direct sales contract by giving notice of cancellation to the supplier not later than 10 days after the date that the consumer receives a copy of the contract. Which was done. According to ******* law, the consumer can cancel a contract within 3 business days, which was done.Therefore the request to cancel the contract should be agreed to by the business.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/10/2023

  We do have Terms indicated online. By accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************

  We have also attached the screenshot for your reference.

  Customer Answer

  Date: 18/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  On October 5, 2023, the business response to complaint #******** that I made, clearly stated that they try their best to be transparent, which is untrue.  On October 8, 2023, I responded by stating that they never provided any documentation, stating that the consumer didnt have the right to cancel.  On October 11, 2023, they provided the attached document, this is the first time that I have seen that document and wording, as it was never provided before.  The wording on the attachment, clearly states that at any point in time, the company has the right to rescind or cancel the contract.  In reference to the statement on the attachment, it states all sales are final and cannot be seen until after one signs the contract and is given access to the FBA Masterclass group, as it is a private group and cannot be seen by others without joining.  The consumer isnt provided access to the group unless they execute the contract before they will accept you as stated next. Your membership is pending approval Answer these questions from the group admins to help them review your request to join.Only the admins and moderators will see your answers. What is the email address you used to sign up for FBA Masterclass? Write an answer... What's the Secret Password? (Mandatory) As stated in previous postings, all of the documentation provided, never referred to where the customer has the right to cancel a contract.  Nothing was ever provided, stating that all sales are final.The Dashboard or My Dashboard is only provided, after one signs the contract and even still I was not directed to the dashboard, other than their response on October 11, 2023. Additionally, both ******** law and ** law afford a time period in which the consumer can cancel a contract, which has been done in this instance. The company should respect the consumer's right as stated by law, and rescind or cancel the contract. The company is selling product(s) and/or services misrepresenting the consumer's rights as stated below.  They do not have the right under any law to not ***** my request to cancel the contract. 
  
  To candidly state my issue, I informed the representative multiple times, that I couldnt afford the program.  I am paid $2,600.00 per month.  My expenses are approximately $2,250.00 a month, which doesnt include not stated expenses and unforeseen expenses and that leaves a balance of about $350.00 remaining a month.  Which doesnt include the cost of this course at $750.00 per month for a year.  As stated multiple times, I could not afford it, but still, the representative pushed to sell the product.  I have done everything legally to cancel this contract, but the company keeps coming up with different points on why the cant cancel the contract.  I have met and abided by the laws of both countries.  In both ****** and the ***, the cooling-off period is 30 days.  I have respectfully requested that this contract be rescinded and if legal action is needed/required, I dont see how any Judge, much less a jury would allow any company to not allow a consumer a specific time to cancel a contract.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 19/10/2023

  Hi *****,

  We have the Terms of Service in the contract. Seeing that it was signed, implies that you have thoroughly gone through the details and agreed to the terms.

  In addition, the information on the Cancellation/Refund policy is also readily available online regardless if someone has access to the course. You dont need to be enrolled to view that information online.

  We understand the challenges with the financial constraints. We are unable to offer a cancellation. But since your payments are with Elective, you can definitely reach out to them and explore options of possibly making monthly payments more feasible for you.

  Customer Answer

  Date: 20/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was on the phone with ******* on September 24, 2023, after watching a ******* video presented by *** ****, where he stated that the MasterClass course would show anyone easily on how to make passive income,within 90 days.  He told me initially the cost would be $12,000.00 USD for the *** Course, and I consistently informed him that I could not afford it.  When I asked if I could have a bit of time to think about it (cooling off period), he not only reduced the price to $9,000.00 but I still informed him that I could not afford it.  When I asked him again if I could have some time to think about it, he told me that I could, but he only had a few licenses remaining.  I asked him if I didnt do it now, how long would I have to wait and he said that he didnt know, but it could be 5 6 months and after the call, he had 2 other people that he wanted to present the course to.  In reality, I should have declined it, but decided to purchase the course and was set up on FBs page to present questions and he made sure that I had everything to start.  On Monday, September 25, 2023, I logged into the course and followed the instructions on watching the various chapters. Chapter 1, was all about this person and that person on how easy it was to use the course it was to make money.  After finishing the first chapter and even participating in one of the Zoom meetings, I again decided that I couldnt afford it and ceased accessing the course. I attempted twice to call *******,but no response, he messaged me about what I wanted and I responded that I wanted to cancel.  ********** he said that I couldnt, so on the following day, September 26, 2023, I called my ******************* to dispute the charge,which is still in process.  On October 1, 2023, I filed a complaint with Better Business Bureau, which is still ongoing.  With the initial complaint, I simply requested to cancel the Contract, but with each and every response thereafter, they say that it is in their terms of service, which is untrue, as nowhere does it state that the consumer has the right to cancel. But, oddly enough, MasterClass in their T.O.S. has at their sole discretion to cancel any members contract, which is odd that is only one-sided!  In looking at any law on executing contracts, in the ****************, where I reside, there is a 3-day limitation to cancel a contract.  Where the company is located, which is in *********, ** or ******, as far as I understand, the customer has 30 days.  After FINALLY doing more research,the company sweet talks people on how easy it is to make passive income, but it not only takes time, but it takes additional money and there are no guarantees.Which anyone should understand and agree to, but after telling them about how much I make and how much my monthly expenses were, they once again, respond with snowball responses and dont allow any recourse to the customer.  they have been rather devious and underhand, as they keep saying that they are transparent on this or that, but as I have found out, that isnt the case. All I am requesting is to simply wash my hands of this whole debacle once they agree to cancel my contract.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 26/10/2023

  We appreciate you taking the time to share your experience with us and being detailed with what's happened. 
  
  We stand firm on the fact that our team has been transparent on the Cancellation/Refund policy as indicated in the signed contract as well as the information online. However, we also understand that sometimes such information can be misconstrued. This is certainly not our intention.
  
  After carefully reviewing your account, we have taken the step to cancel any future payments as you requested. 
  Your patience throughout this process is greatly appreciated, and we hope this resolution better aligns with your expectations.

  Customer Answer

  Date: 28/10/2023

  Complaint: ********
  
  I am rejecting this response because:

  I initially filed this complaint on October 01, 2023 and have gone back and forth with FBA Masterclass with the Better Business Bureau.  Too often the company states that they are transparent, which apparently isn't the case.  This ordeal with the Better Business Bureau has taken about 25 days or just over 3 weeks and has caused me undue stress.  I have done everything that I could do, by bringing this dispute with my ******************** filing a complaint here with the BBB, along filing complaints to Consumer Protect, ****, ******* Attorney General, and Trust Pilot.

  On October 20, ****, I placed my request to cancel the contract with Trust ******, located on  ********************************************************* by stating: 
  Cancellation of Contract - I was on the phone with ******* on September 24, 2023, after watching a ******* video presented by *** ****, where he stated that the MasterClass course would show anyone easily how to make passive income, within 90 days. He told me initially the cost would be $12,000.00 USD for the *** Course, and I consistently informed him that I could not afford it. When I asked if I could have a bit of time to think about it (cooling off period), he not only reduced the price to $9,000.00 but I still informed him that I could not afford it.When I asked him again if I could have some time to think about it, he told me that I could, but he only had a few licenses remaining. I asked him if I didnt do it now, how long would I have to wait and he said that he didnt know, but it could be 5 6 months and after the call, he had 2 other people that he wanted to present the course to. In reality, I should have declined it, but decided to purchase the course and was set up on FBs page to present questions and he made sure that I had everything to start. On Monday, September 25, 2023,I logged into the course and followed the instructions on watching the various chapters. Chapter 1, was all about this person and that person on how easy it was to use the course it was to make money. After finishing the first chapter and even participating in one of the Zoom meetings, I again decided that I couldnt afford it and ceased accessing the course. I attempted twice to call *******, but no response, he messaged me about what I wanted and I responded that I wanted to cancel. Both times he said that I couldnt, so on the following day, September 26, 2023, I called my ******************* to dispute the charge, which is still in process. On October 1, 2023, I filed a complaint with Better Business Bureau, which is still ongoing. With the initial complaint, I simply requested to cancel the Contract, but with each and every response thereafter, they say that it is in their terms of service, which is untrue, as nowhere does it state that the consumer has the right to cancel.But, oddly enough, MasterClass in their ****** has at their sole discretion to cancel any members contract, which is odd that is only one-sided! In looking at any law on executing contracts, in the ****************, where I reside,there is a 3-day limitation to cancel a contract. Where the company is located,which is in *********, ** or ******, as far as I understand, the customer has 30 days. After FINALLY doing more research, the company sweet talks people on how easy it is to make passive income, but it not only takes time, but it takes additional money and there are no guarantees. Which anyone should understand and agree to, but after telling them about how much I make and how much my monthly expenses were, they once again, respond with snowball responses and dont allow any recourse to the customer. In my honest opinion, they have been rather devious and underhand, as they keep saying that they are transparent on this or that, but as I have found out, that isnt the case. I simply would respectfully request for them to cancel my contract.
  Date of experience: September 24, 2023. 

  The response from FBA Masterclass was replied to on October 23, 2023, stating as follows:
  Reply from FBA Masterclass 5 days ago ** ****** ***** *** *** ******** **** ** *** ********** ***** ***** ** **** ***** *** ********** ****** ************ **** ** *** *** **** *** **** **** ** ****** **** ********* ****** ***** *** ** ** *** *************************** ** ** *** ************* **** ** ***** * *** ********** ** ****** ** ****** ** *** *********** ******** ***** * **** *** ******** * ******** ** ***** ******  * ***** ************ ******* **** *** *********** ****** ** ******** *** ****** ***** **** ****** **** ** **** **** ************ ** ******* ** ****** *** *********

  From:FBA Masterclass *********************
  Sent: Monday, October 23, 2023 5:38 PM
  To: *************************** ******************************************
  Subject: [External] Re: FW: Cancellation of Contract
  
  Hi *****,
  
  Thanks for reaching out and sharing your experience with us. Our apologies for any inconvenience this may have caused and we want to make this better for you.
  
  We do have a strict policy regarding refund and cancellation. Considering the circumstances, we've gone ahead and cancelled the payments you have with Elective. There should be no charges moving forward.  . 
  However, if you do wish to re-enroll in the future once your finances are more stable, feel free to let us know. We are here for you if you wish to pursue your learning on FBA.
  Let us know if you have any other questions!
  
  Best,
  

  FBA Masterclass
  Student Success Team
  ***************************
  
  With the above response from the company, the question is - does this mean the contract is finally canceled?  I thought it did but by their response to the BBB, it either is or isn't canceled or one hand doesn't know what the other hand is doing in their company. There seems to be a lack of communication within the company and it does not help with the so-called transparency they have referred to. This appears to be a case of unprofessional communication within the company. 
  
  My initial email to FBA Masterclass was:
  
  From: *************************** ******************************************
  ***** ******* ******* *** **** ***** **
  *** ********************
  ******** ************ ** ********
  
  ** **** ** *** ********
  
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  *************
  
  ***************************
  
  In conclusion, I would request for FBA Materclass here with the BBB to accept my Request on canceling the contract and close this matter out.
  
  Sincerely,
  
  ***************************

  
  

• Initial Complaint

  Date:06/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Master FBA claims to want to work with people to provide training services.
  They also claim to offer scholarships to their program.
  
  I was asked to watch a video and field a call from multiple salespersons regarding the call.
  I did watch the video but the 2nd salesperson did not call until a week later.
  
  The salesperson was very **** and said they could not provide a scholarship unless I watched the video. He asked me about the cost of the plans the video included. I could not remember the names of the plans that I watched a week before. In all reality it was not important, he was just trying to see if I watched the video. After going back and forth it was apparent there was no scholarship (or he would not tell what it was...) and this was going nowhere.
  
  They are advertising programs with scholarships, and this is false.... If there is one offered it is not clearly defined and/or the scholarship information is not available unless you go through layers of high-pressure sales.
  
  I request they stop advertising scholarships as a sales practice and clearly define what the qualifications are for the scholarship program, without layers of high-pressure sales. This could be accomplished by publishing the requirements on their website publicly.

  Business Response

  Date: 06/09/2023

  Hi ******,

  Thank you for sharing your experience with us so far. We do our best to be transparent about the program and provide as much information as possible before enrollment. Establishing a business and learning the skills require a strong mindset and commitment so we want to make sure you are aware of this before joining the program. This is also why it is important for you to watch the Webinar prior to the call with our team. It is important that you are well-informed with what we offer and what to expect so you can decide if this is for you.

  Our apologies if the back and forth with our team has caused a dissatisfaction. This is certainly not our intention and we'll be sure to review with the team to prevent any future misunderstanding.

  If there is anything else we can help you with, please feel free to let us know! We'll try our best to assist!

   

  Customer Answer

  Date: 07/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You are not acknowledging the real issue here.

  What are the scholarship requirements? What are the scholarship specifications?

  Where are these publicly posted?

  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 07/09/2023

  Hi ******,
  
  We provide more details on the scholarship after you have watched the webinar which contains the full information on the program and gone through assessment with our enrollment coaches. Assessment is specific to each student thus there is no generic criteria.
  
  As previously mentioned, we have it tailored this way in order to determine if you are a right fit for the program. We don't accept applications which do not show the commitment or determination we are looking for in students.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue occurred within the last few days. I am a Diamond member of the FBA Masterclass. I understood there to be unlimited product evaluations. My partner submitted 2 product ideas 2 weeks ago. I submitted one this week and was so excited because of the research I had done and I knew that this was a winner. Well my excitement fizzled when I received the response from the FBA Masterclass Student Success Team. I was told that I only had 3 times to submit a product validation for review abs *** was the only reviewer. I was told by my coach as in the emails that one form and 2 product validations could be submitted once a week. I went back n forth for a while but I then stated that I wanted a refund. I was told no since I received a service. Well this sounds like a breach of contract to me and this company is intentionally providing misleading information to prospective members. This was a family endeavor with my son and niece to assist them with entrepreneurship business. I am 60 and retired and I know this is a breach of contract. Several emails and documents attached. My resolution is to receive a refund of all monies paid from initial enrollment to now.

  Business Response

  Date: 05/05/2023

  Hi *******,
  
  Thank you for sharing your experience with us. We appreciate your feedback.
  If you need help with product validation, we have various feedback options available, such as weekly calls and consulting with your advisor. We understand that product research is important, and we are here to guide you.

  We limit the use of the form to encourage you to learn how to choose products as part of the learning process. It is great practice to follow the guidelines presented in Chapter 2 of the course regarding product research before completing the form.You can discuss this process with your advisor too so she can guide you on how to submit good ideas. Then once you receive feedback from ***, use that as a great opportunity to further improve how you want to work on your product ideas.
  
  We would be happy to let you submit a few more ideas in the form for *** to review. We will do our best to assist you throughout this process.
  
  We are unable to offer a refund because you've been given access to the course and services have been provided. Although there is a limit in the number of form submissions, you can still get product feedback in multiple ways and resources available to you via the course.
  
  If you need any help or have questions, you can always reach out to us and well be happy to assist!

   

• Initial Complaint

  Date:25/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this Diamond program in June 25, 2022 for $25,000 , With the knowledge I have I don't feel that I need the Diamond program ,I've already paid $12,000 which is their VIP program cost. After 4 months of the process I feel that the VIP package is better for me instead of the Diamond and they wont let me downgrade I'm NOT asking for refund (But I should be ) because it's a rip off but do to the Pandemic and recession my job has reduced my work hours and I think the program is to much money they don't really help as much as they advertise .Also I was told they will do a lot of the process for you BUT THEY DON'T .I'm doing everything on my own and I feel if I wasn't lied to. I Wouldn't have purchased this higher cost program..

  Business Response

  Date: 02/11/2022

  Hello,
  
  ******** also contacted us when she made the complaint to BBB. 
  This issue has been resolved and the customer is happy. Please see our correspondence with the customer, attached.
  
  Best,
  
  
  Melody
  Chief of Staff
  FBA Masterclass