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Business Profile

Pardon Services

Scotia Pardon & Waiver Services

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scotia pardons was hired to do a waiver and never followed it out and never kept me informed refunded or anything now I can't find them but apparently a different name across the street of old office I would like to see this completed or a refund would be nice

  • Initial Complaint

    Date:18/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the fast track $850 pardon. They said covid cancelled everything basically
    My pardon was In process, I also paid for my fingerprinting and photos, and then they disappeared.

  • Initial Complaint

    Date:21/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want m'y wave pardon i give all the info and finger prints too

    Customer Answer

    Date: 26/03/2023

    I want m'y monney back or m'y real pardon

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this company over 2000 dollars to process my waiver and they delayed about the entire process then when COVID hit they disappeared.
    I haver reached out to them and even gone to the Vancouver location ( which by the way is only a mailbox) and got nowhere. I got a stupid email saying that they cared about us and that they were going to get back to us blah blah blah. I'm beyond pissed about this because how has extra money to los. NOT ME.

    what are the options?? I have done everything except the fraud dept at the OPP but I think im going to go that route because something needs to be done.

    we should try and drag the owners into court with a class action lawsuit.

    *** *** **** ** **** **** ***** ** **** *** ** ******* ** ******* **** *** **** ** ****** *** * *** ** *** *** ***** **** *** **** ** ******** ******************* **** ** ********* ***** ****

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed this waiver thing over a year now, when will i get my pardon or refund

  • Initial Complaint

    Date:06/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave them 1800$ to remove a criminal record and Covid happened and I never heard back from them again tried numerous times to contact them with no success

  • Initial Complaint

    Date:02/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my fees to get my ******** record removed and have not received said service and now their contact number is unavailable. I need my money back.

  • Initial Complaint

    Date:15/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid for both record suspension and US waiver. I received documents stating there’ these would be completed and filed for me. I followed through with all steps and almost $1500 in payments. I received my US Waiver application package filled out but told I had to submit the application myself to the border patrol. I have been attempting to contact them with no avail they passed 6 months because the time frame they told me I needed for my record suspension to pass. I keep trying to contact them to get my records suspended but no one is returning my correspondence

  • Initial Complaint

    Date:26/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "Scotia Pardon waiver Canada" which I paid around 800$ Cdn for a ******** ****** removal, two years ago, and they never reply to any email simce one year. Was supposed to be done in "accelerated" mode within 6 months, **** ** * ****! I need help to get my money back

  • Initial Complaint

    Date:19/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Look like the business might be close cause the website and phone number are not working anymore
    And i had a process started paid and now got no way to contact them look like my money lost now

Scotia Pardon & Waiver Services is NOT a BBB Accredited Business.

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