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Business Profile

Plumber

Mr Rooter Of Vancouver / Burnaby / Surrey
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mr Rooter Of Vancouver / Burnaby / Surrey's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr Rooter Of Vancouver / Burnaby / Surrey has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company came out charged me over $500 dollars and did not complete the job. The plumber sent out had no idea what he was doing. I asked him over and over to hydro flush the Blockage but he refused and left with the blockage in place.Called another company and they solved and cleared the problem in 30 mins and did the hydro flush without asking.I was scammed over $500 dollars

      Business Response

      Date: 11/06/2024

      This complaint has been resolved - Manager spoke to customer and and refunded complete amount. 

    • Initial Complaint

      Date:16/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 15/22 I paid Mr Rooter**** *****) $476.18 to unplug the drain. On Dec 27th i called the office as the drain was plugged again and was told by the office that their work was guaranteed. When the technician came that day he found more roots which he said had grown back in the month since the last service and charged me an additional $207.90. I spoke with the manager Kevin who after a lengthy discussion said they did not guarantee work done on drains as it was too complicated. I have checked with numerous sources who have said it was impossible for the roots to grow back in one month, in the winter.

      Business Response

      Date: 30/01/2023

      This transaction was refunded.

      Customer Answer

      Date: 14/02/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    Mr Rooter Of Vancouver / Burnaby / Surrey is BBB Accredited.

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