Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:15/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired Cambie Plumbing & Heating to replace furnace at **************************************************************** They charged me $300 for a gas permit. **** of Cambie Told me that he will take out permit and schedule city inspection after in progress electrical upgrades were completed to house. After electrical upgrades were completed, I called ****. He told me he will check his notes and get back to me. I have emailed him numerous times over the last 12 months but he has not responded. I am requesting Bbb to get Cambie to refund me permit charge.
Business Response
Date: 19/09/2023
Tell us why here...Cambie Plumbing & Heating *** is required to have a permit on furnace installations. Furnace installations are a regulated service conducted by licensed bonded and insured gas contractor(s). Because of the electrical work being done on the premises it was advised that we wait until this was completed prior to pulling our gas permit for the furnace installation so as to not muddy the water with the *****************. When Ms. **** phoned to ask for the refund, we indicated that the inspection was required and Cambie Plumbing & Heating *** would not refund the cost of the permit or inspection costs. Cambie Plumbing & Heating *** requires documentation from the ***************** that the electrical upgrades where completed prior to our engaging the City inspector.
Please forward the documentation from COV electrical inspection confirming a passed final inspection and we will get the city to inspect the furnace installation completing the contracted furnace installation.
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