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Business Profile

Property Management

AWM - Alliance Real Estate Group Ltd.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AWM - Alliance Real Estate Group Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AWM - Alliance Real Estate Group Ltd. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:20/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Officer ** unit has dirty water flooded issue casued by the hydrflushing maintainence in the 3rd floor above my unit last thursday. The pacificwest mechnical company which doing the work is hired by the *** alliance strata managerment company. Now the both companys are refused to take respobility for casued this issue. Now i can't live in my unit and made me so stressful and i didn't do anything wrong but why should i cover the lost from they are unprofession work. Thank you.

      Business Response

      Date: 29/03/2023

      AWM Alliance acts as Agents for the ****************** and at the instructions of our client, coordinates repair and maintenance to the common property. The Customer (Owner of the Strata Lot) is responsible to repair and maintain their Strata Lot in accordance with the Bylaws of the ****************** and is further responsible to maintain individual insurance coverage for their home. It is understood the Customer does not have individual home insurance.

      The ************** who is elected to govern the ******************, is the party which must make its own determination on the responsibility of the Corporation in these circumstances, based on legal advice, including but not limited to the responsibility of the maintenance contractor who performed the work. AWM supports the rights and responsibilities of all Strata Lot Owners pursuant to the requirements of the Strata Property Act and relevant Bylaws of the ******************; however, rejects the customer complaint as being applicable given our role as the Agent.

    AWM - Alliance Real Estate Group Ltd. is NOT a BBB Accredited Business.

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