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Business Profile

Recruitment Services

Kirschner Cameron Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a break in and my sliding glass door was ripped open and not secure. I called the 24/7 repair and was told to expect a call from a technician. Received a call and two techs showed up to repair my door. They were here less than an hour working on the door and once done told me I would need to lift the door and pull it towards myself to lock it. I followed their instructions and was able to get the door to lock however there was about a half inch gap from the bottom of the door, 5 inches up. The door was rickety and I was able to move it. When I addressed this with the tech he said thats the best I can do, you need to get a new door if you want it improved. I paid the bill which I though was high for not fixing the door ($439 part/labor/service). There was a 2.9% credit card fee that I was not aware of or I would have used debit. The next morning I called my Strata, informed them of what happened and they sent out a repairman to measure and fit for a new door. When he arrived he stated I think I can fix this and within 20 minutes he had it fixed 100%, he told me the bill from the previous repair was a little steep. When I got a feedback request from the first technicians and gave a poor rating I got a call from someone who stated they were a supervisor. He asked why I didnt call the company the next morning and give them the opportunity to fix the door better. I informed him the tech had advised me the door was fixed as best it could be and I would have to get a whole new door. I also asked if I was charged more for two technicians and the representative stated no you wouldnt be charged more because the other guy was just the roommate of the tech. I was quite upset that a random person who was not a tech was in my home working on my door. Did he have any qualifications? He offered to reimburse $75 but by that time I was so upset I informed him it was not acceptable. I feel taken advantage of in a stressful situation. I sent pics of the door to rep.

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