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Business Profile

RV Parts

RV Parts Online Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16th I ordered in stock camper tie downs for $592.60 from RB Parts Online Canada. I received a confirmation of order and my credit card was charged. I was concerned about how the items were going to be shipped due to a potential Canada Post strike, so contacted them on May 22nd to ask if the parts had been shipped and if so, with what carrier. I immediately received a response saying they would look into it and get back to me. I did not hear anything more from the company, and sent several emails asking if they had been able to obtain any information for me. The company has stopped communications, my order is still show has not yet being shipped, I have asked the credit card company to reverse the charges and have asked the company to cancel the order and I still have heard nothing from the business.

  • Initial Complaint

    Date:31/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online store, states they are in *********. Found no address or no phone number, only way to contact them is via email ******************************* Several emails sent, very little replies and always skirting questions. I ordered a SW10DEM Suburban RV water heater from them, received an order confirmation number and credit card was billed immediately. This appears to not be a legitimate business and should be shut down.

    Customer Answer

    Date: 31/05/2024

    Preferably Id like a confirmation of shipment with tracking number. Its been 11 days of them promising a tracking number ASAP but nothing received and they have confirmed they have stock. I still need this item. If they cant confirm shipment a refund is second way of settling this dispute. I do believe this may not even be a legitimate company and if they are not shipping items already charged for, steps need to be taken to shut this online site down  

    Business Response

    Date: 11/06/2024

    This was shipped and has been received by the customer. Here is the link to the proof of delivery. ******************************************************* Track a package by tracking number / Postes Canada - Reprer un colis au moyen du numro de reprage (canadapost-postescanada.ca)

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Note: Postal code given is just to complete the form as they state in their website that they are located in British Columbia. The company does not give an address or phone number.

    Non receipt of goods. Have had several emails back and forth. 4 items ordered on August 30th. Company claimed one item delayed and should not take long. That was on Sept 13th...almost a month ago. Delay in shipping is one thing but stopping communication is suspicious.

RV Parts Online Canada is NOT a BBB Accredited Business.

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