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Business Profile

Senior Living

Park Place Seniors Living

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Park Place Seniors Living's headquarters and its corporate-owned locations. To view all corporate locations, see

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Park Place Seniors Living has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of **************************************** in ************ on August 29 2024 and it is September 30 2024. I have talked to finance at *********** and the excuse they give is the lady that issues checks was on holidays ! I feel this is not my problem as park place should have a replacement for her! I have moved into a new senior home and they are waiting on my deposit here so Im in a bad situation! I believe they should pay me interest until they finally issue check! Im under the understanding they have 10 days as I was a landlord also! I was in independent living there I moved into new place Aug 29 so also I should get ******* 1000 deposit and ****** back rent payed to me can you please help me as they will do this to other seniors living there plus there was no damage as I have a copy of form finance sent to them on sept 29 I believe thank you can you help please contact me

      Business Response

      Date: 30/10/2024

      Hi ******,

       

      Re: Complaint: ID ********

       

      Thank you very much for taking the time to speak with me this morning. It was a pleasure to connect with you.

       

      I am writing to follow up on your concern regarding the refund cheque for our seniors upon their move-out. We fully understand the importance of this matter and took immediate action to investigate. I am pleased to inform you that the cheque was sent out on September 16, 2024, and it has already been cashed.

       

      Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to help.

       

      Best regards,

      ***** Nduwayo

      Customer Answer

      Date: 31/10/2024

       
      Complaint: 22362576

      I am rejecting this response because: yes it was received in on Oct 21 and check was dated for Oct 4 2024 plus Im still owed ****** which I have not received 

      Sincerely,

      ***** ******

    Park Place Seniors Living is NOT a BBB Accredited Business.

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