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Business Profile

Spa

Oasis Aesthetics Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ***** ********************************************************************** ************ ************************* February 17, 2025 To:Better Business Bureau (BBB)Subject: Formal Complaint Against Oasis Aesthetics Spa Misleading Sales ***************** of Refund Dear *********** am filing a formal complaint against Oasis Aesthetics Spa, *********, **, for deceptive sales practices, high-pressure tactics, and refusal to refund misrepresented products.Transaction Details:Date of Purchase: April 5, 2024 Items Purchased:Two face creams $672 Hand cream $224 Facial machine $2,000 (financed through Affirm, $119.58/month)Total Paid: $2,896 Issue Summary:On April 5, 2024, I was enticed into the store with a "free sample" and misled about product discounts. Staff pressured me into buying face creams and a facial machine after quoting a false price of over $5,000, later reduced to $2,000. They promised 9 free facials and additional products.Refund **************** of Verbal Agreement:The next day, I requested a refund, but the manager refused, citing a "no refunds" policy not disclosed at the time of purchase. This was contrary to prior assurances.False ************************* Promises:The 9 free facials offer was limited to 3 sessions.The facial machine price was falsely *************** products were included in the price.Attempts to Resolve:My calls were ignored. ****** informed me the store must issue the refund before canceling financing. I offered to return the products but was denied a refund.Requested Resolution:1. Full refund of $2,896 2. Cancellation of financing with Affirm Next Steps:If unresolved, I will escalate to:Consumer Protection BC BBB for unethical sales tactics Online review platforms Legal action, if necessary I urge you to act against Oasis Aesthetics Spa to protect other consumers. Please find the attached supporting documents and letter.Thank you for your attention. I look forward to your prompt response.Sincerely,****** *****

  • Initial Complaint

    Date:27/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of sale: 11/23/24 *** being financed $2.240 + 25% in Nature of dispute: feel that I was taken unfair advantage of and wish to return the unopened, unused products I went to this spa for a facial and didnt anticipate that Id be given a strong sales pitch to purchase products and became increasingly conflicted and the mgr knew I had been grieving as she learned that when we spoke before the facial. She informed me twice that sales were final. I had a few times told her that I couldnt afford it. She was very pushy and now I have ************************************ my apt. I went for a facial to boost my mood as it had been advertised on fb and the price was only $50. I let myself be browbeaten and did not stick up for myself and walked out of the spa feeling worse than when I had gone in. I have 4 free facials as part of the package and dont want to go back to have them. I dont know if this is buyers remorse or if I have the right to complain but the approach of the spa mgr was very aggressive though covered in friendliness. Im not happy about the treatment at all. I would like to have the contract canceled and return all the unopened and unused products which is all of them. My face is drier after the facial as well so Im really not pleased The business has not returned my calls to resolve this. I have left my name and number twice today I hope I receive a satisfactory resolution to this complaint

Oasis Aesthetics Spa is NOT a BBB Accredited Business.

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