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Business Profile

Telephones

Telus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Information and Alerts

BBB RatingC-

Reasons for rating

  • 30 complaint(s) filed against business that were not resolved

Alert Details

This business has 1 alert.

Alert

In November 2022, BBB received a scam tracker report about a call coming from someone claiming to work for TELUS.  The consumer received a call about a Senior discount offer and was asked for debit card and driver's license information. TELUS does not ask customers for their full license number or debit card information; however, for verification purposes will ask for the PIN on the account that was set up by the client and if they cannot verify will ask for the last 3 digits of a driver's license to secure the account. If it is a new account, TELUS will require 2 pieces of identification.  Consumers receiving emails from [email protected] are advised to report it to [email protected].

Important Information

Additional Info

This BBB Business Profile for Telus includes the companies landline telephone and internet services. A report on Telus Mobility, including cellular services, is maintained by BBB serving Central Ontario.   

 

 

Additional Info

BBB has received information that this business’s name is being used by scammers. Please be cautious in responding to employment offers from Telus. Telus tells BBB that "Applicants can view and apply to any of our open positions on their career portal" and they "encourage the submitter to flag the original fraudulent posting with the Job Posting Site" in order for Telus to remove it.


Please read BBB's tips to avoid job scams.

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