We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

Discovery Holidays Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I booked a trip 'through the clouds' through ****** by Design. Ref CAN98204040 Because of the wild fires they had to take out the main event of the trip, viz. the spectacular scenerey around ******. I am a photographer and that is the reason we booked this trip. They refused to use the deposit we paid (@$2660) for a different trip that would have worked for us.This is not fair business practice. Either they should agree to book us on a different trip or they should refund our deposit.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I just returned from our vacation with **************** (Booking No: ***********). On May 27, 2023, the VIA Rail arrived to ****** four hours late due to traffic on the railways which led to the cancellation of the ************** Hiking Tour (Confirmation # ******). I contacted the travel designer for my trip at ****************. She asked me if I had acquired travel insurance and because I had not she informed me that there was nothing she could do.I also contacted ****** Tours who notified me that because I had not contacted them more than 24 hours before the tour, they could not provide a refund. I had not even boarded the train 24 hours before the start time for this tour and had no idea that it would be delayed in its arrival.As the customer/client, I had no control over this situation and should not be held responsible and charged for a tour that my wife and I were unable to participate in. I was made aware that delays on the railways are not uncommon. Why did the travel designer schedule the tour only 2 and a half hours from the anticipated arrival time?I would appreciate your understanding and support with securing my refund of approximately $150.00 ** dollars for this canceled tour.Thank you,*************************

    Business Response

    Date: 15/06/2023

    Hello, 

     

    I responded to ***** when were contacted about the missed tour. 

    1st June. 

     

    Hello *****,

    Thank you for your feedback and letting me know the situation that arose from the train being really delayed.

    I will refund you the cost of the missed tour because of the delay and have relayed to my team to make sure that only evening tours are booked due to things out of all our control like the train running late.  It normal circumstances yes travel insurance is what would cover any mishaps in travel for the whole journey and is recommended at the time of booking.  Oversite on timing in this case I am happy to refund this tour.
    I`m sorry for any inconvenience and hope you had a good rest of your trip.
    Please give ** a couple of days to return the funds to the credit card we charged.  Refund $140.80     

    The refund was processed on the 2nd June 2023 

    You can contact me at ***************************************** if you require more information 

    ************************* | business development manager | Discover Holidays Inc
    ***********************************************************************************************;
    *************** | *****************************************  

    Customer Answer

    Date: 16/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Discovery Holidays Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.