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Business Profile

Transportation

Discreet Designated Driver

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday Dec 20th I texted Discreet Designated Drivers at ************ to ask for a driver to come meet me at ****** restaurant in ******* and drive my work vehicle home.I have a text chain to support our conversation. I called in with a credit card number and the service was booked.I have used this service before as the number is saved in my phone.I was picked up at the agreed upon time and driven home, I paid the driver including a $50 tip (approx), the total came to $200 in total (approx).At 6:20pm that same evening, immediatley after I was back home, I sent another text asking for a receipt be emailed to my email. After quick responses all night, there was no response at all.On Monday Jan 13 I ****** searched the number I was texting with and found the company Discreet Designated Drivers. I made a phone call only to have the call picked up and quickly transfered to an "on hold song".After this, on the same day at 2pm, I sent an email explaining who I am and that I was looking for a receipt. This time I actually got a response:"Ok np.when i get to the office"I did not receive a response.I followed up on the email the next day and the day after (today). This evening I called the number again, it was the same scenario of the call being picked up and then being put straight to the "on hold music"In addition to this complaint, I will be calling my credit card company to dispute the charge, if possible.

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