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Business Profile

Video Game Services

Kurrenzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction - Monday May 22, 2023 at 1:46 AM The amount of money you paid the business - $95.00 What the business committed to provide you - 1. " ?NEW! XBOX/PS5 THE KING PACK ACC- 2 CHARACTERS FAST RUN RANK 666 - 1.3 BILLION CASH 9 MILLION NEGATIVE KD? " Which also didn't have everything on it, 2. There warranty policy, 3. Store Policy, they broke every single one.What the nature of the dispute is - They scam me and cheated me out of my hard working money and also refused to provide me a refund.Whether or not the business has tried to resolve the problem - No they had bad customer support and wasn't willing to help me in anyway possible they just wanted me to buy another account from them which it was a illegal one and i didn't know so that's why i ask for a refund and they didn't want to honor their policy and my request of a refund.If the issue involves advertising, when and where the ad was seen or heard - ***********************************************************************************************

    Business Response

    Date: 31/10/2024

    Dear ****** ******,

    Were sorry to hear about your dissatisfaction with our service. We take customer concerns seriously and are committed to providing clear communication and support.
    Regarding your order:
    The item purchased on May 22, 2023, was our XBOX/PS5 THE KING PACK ACC. We made every effort to fulfill the order as advertised and within our policies. Additionally, our records indicate multiple attempts to reach out for order completion.
    Policy Reminder:
    As per our store policy, we do not offer refunds for change-of-mind requests or if the service is rejected after delivery. Our team has communicated these policies, which are stated at checkout and on our website, and we must adhere to them to ensure fairness for all our customers.
    Resolution Efforts:
    We understand your concerns and regret if there was any miscommunication. Although refunds are not available for this type of service, we are here to provide assistance on any technical questions or usage information regarding the purchase.
    Thank you for your understanding, and please feel free to reach out if theres anything further we can assist with.

    Best regards,
    Kurrenzy Corporation

    Customer Answer

    Date: 31/10/2024

     
    Complaint: 22415370

    I am rejecting this response because: 

    Dear Kurrenzy Corporation,

    Thank you for your response. However, I am not satisfied with the outcome, as the service did not meet expectations and raised serious concerns regarding legality. I believe I was sold an account that may be illegal, which was not disclosed and i didn't know at the time of purchase and has left me unable to use the product as intended and lets not forget the items that where also missing on the account.

    While I respect your stated policy, consumer protection laws protect buyers from situations where products or services are not only misrepresented but may also involve potentially unlawful transactions. I am prepared to pursue all available legal channels to address this matter, as I believe this situation warrants further investigation.

    That said, I would prefer to resolve this directly with your team. I kindly request a full refund and hope we can find a satisfactory solution without the need for formal escalation.

    Thank you for your attention to this serious matter.

    Best regards,
    ****** *.

    Business Response

    Date: 31/10/2024

    Dear ****** *.,
    Thank you for your follow-up. We understand your concerns and value the opportunity to address them.
    As outlined in our policies, which were available at the time of purchase, we do not offer refunds for change-of-mind requests or dissatisfaction after the service has been delivered. The account provided met the specifications listed at the time of sale, and we have communicated this clearly with all customers to ensure transparency.
    Regarding the legality of the account, we ensure that all products and services align with applicable standards and have been offered to our customers with full disclosure.
    While we are unable to provide a refund, we are available to assist you with any technical support to maximize your experience with the product. Please feel free to reach out if there is anything further we can assist you with directly.
    Thank you for your understanding.
    Best regards,
    Kurrenzy Corporation

    Customer Answer

    Date: 01/11/2024

     
    Complaint: 22415370

    I am rejecting this response because:

    Dear Kurrenzy Corporation,


    Thank you for your response. I appreciate the clarification regarding your refund policy; however, my concerns extend beyond a change-of-mind request.

    As a consumer, I have certain rights protected under applicable consumer protection laws, including provisions related to fraud, misrepresentation, and quality assurance. I have previously highlighted issues that I believe infringe upon these rights and have provided evidence in good faith, expecting a resolution aligned not just with policy but also with legal standards.

    Unfortunately, as the current response does not resolve the matter, I may need to pursue further action, including legal recourse, to ensure that my rights are upheld. I am hopeful for an amicable resolution, and I invite any final suggestions from your team to avoid additional steps.

    Thank you for your attention to this matter.

    Best regards,
    ****** *.

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