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Business Profile

Vitamins and Supplements

Supplements Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15 I made an on line purchase of 2 nutritional supplements . Payment WAS received .Since then NOTHING has been conveyed to me ,, no processing or delivery or tracking .I attempted to email but cannot connect . The website looks legit . A phone number was attached to my bank transaction as if it was the company's business number ,, ************ . If you can , please investigate .

    Business Response

    Date: 26/10/2023

    Order has been delivered see tracking: ***************************************************************************************;

    Customer support is provided by email,  Phone support is unavailable. 

    Customer Answer

    Date: 17/11/2023

    The consumer contacted BBB and stated the complaint has been resolved.

  • Initial Complaint

    Date:09/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered April 28th 2023, which is not that long ago but the only way to contact them is by email and there is is no response. The website says push here to chat with us, button doesn't work. The phone number when you google, is out of order. I've heard no response on my order , website has just said "processing" . No replies to my emails. IF they did not steal my money then they should respond regularly and make people feel safe. I want the products and I want them to let me know they are on the way. I don't have a lot of money, scammers are everywhere! Please help.

    Business Response

    Date: 09/05/2023

    issue resolved, item was backordered and Mary has been provided with tracking number and will receive order shortly.

    **********************************************************************************

    Customer Answer

    Date: 11/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did receive an email from company saying it was on the way.   So we will see if I get it. If they would have sent "any" kind of correspondence telling me that it was backordered,  on its way,  whatever,  then I would not have cared, but there was nothing and no way to contact them.  They need to improve that side of business. 

    Sincerely,

    **** *****

  • Initial Complaint

    Date:25/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from this website at that they said delivery is gonna be in 2-4 days so i ordered because my product was finished but now its been 2 days my order is still processing and i sent them 2 emails and even found some of their phone numbers from internet and tried to call no one answered. There is no response to my emails and on there website its written 24 hours support but no one response on that email. I want to say that either ship my product or give me refund. Thanks

    Business Response

    Date: 09/05/2023

    Customer filed complaint within 24 hours of placing order, as customer mentioned we ship between 2-4 days ofauthenicating payment as payment method was email transfer. Customer has since received tracking number and delivery of item.

    Customer Answer

    Date: 10/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    but it took more than 10 days to recieve this package and i didnt filed complaint in 24 hours business is tottally lying here.

     

    its worst ecommerce website i ve ever used they deserve very low rating here because on their website its written 24x7 online support but they dont even reply on that email.

    i recieved the product its okay but my product was finished so i ve to buy one more product from market in small quantity as it was so late.

    so i am satisfied with it and they are lying.

    thanks

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ****** ******** * *** **** ****** **** ******* on July 27th and it still says processing I emailed company and have not received a response and spent 68.69. They don't have a phone number to get ahold of them I've emailed twice messaged on their social media sites as well.

    Business Response

    Date: 04/08/2022

    Order is in transit to customer, should receive package very shortly, see Canada Post Tracking: *******************************************************************************************

    Customer Answer

    Date: 09/08/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ****** ******

Supplements Direct is NOT a BBB Accredited Business.

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