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Business Profile

Wearable Promotional Products

Checkpoint One Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wearable Promotional Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 t-shirts from ********** online and paid $106.31CAD with a credit card which they charged two weeks ago. They are refusing to deliver the order, claiming that their computer system has a glitch. The glitch is that their system is generating an incomplete and incorrect address. I submitted the correct postal address information when I placed the order and many times thereafter. The address they are claiming to attempt to deliver to is an invalid address. They are claiming the item is being delivered by Purolator, which shows the shipment as an incomplete incorrect address. ********* never answers calls due to overloaded customer service, you just sit on hold for hours. My unit number and buzz code were deleted from the shipping address by ********** and replaced with the words 'Old Toronto. 'Old Toronto' is not and has never been a valid address of any kind to anywhere. Canada Post/Purolator, therefore, is not the origin of this fraudulent incorrect address swap out that ********** is using to steal my money and not deliver the goods. They claim they have attempted the shipment three times but each time Purolator displays the same incorrect and incomplete address, stating the shipment is undeliverable and will have to be returned to the postal warehouse for reassignment. The shipment never returns to the warehouse and never gets reassigned with the correct complete address, as ********** keeps claiming, while Purolator is showing that the T-shirts are still out for delivery on various dates, all long past, depending on which tracking number is entered into their system.

Checkpoint One Apparel is NOT a BBB Accredited Business.

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