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Business Profile

Wholesale Computers

Truly Ergonomic Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ergonomic keyboard from Truly Ergonomic and I really liked it, However, it was quite loud and people heard me typing on conference calls. In August of 2022, I saw that they had one advertised as "Silent". So I decided to purchase that one to replace my original one. When I received it, it was NOT "silent" at ALL. It had a slightly different sound, but was still audible. I reached out to them and asked to return the keyboard. For MONTHs we went round and round and I tried all of the things they recommended. They sent me 5 different style of "key caps" to try. I used my original keyboard to try these out so I wouldn't cause any issues with the new one in case I ended up returning it. I specifically asked if I could still return it if this didn't address the problem. They said yes. Well I tried the keys.. and one set seemed tolerable. However, not only would they not replace the keys (its a pain) I had to BUY the keys from Amazon. This is a $200+ keyboard and now I have to buy my own keys?!! I told them I wanted a refund and they ignored my support request for over a month. I finally submitted another support request and they just keep telling me to buy new keys and will not provide a return label and offer a refund.

Truly Ergonomic Ltd. is NOT a BBB Accredited Business.

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