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Business Profile

Window Cleaning

Shack Shine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Cleaning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Christmas lights in 2022. Now when i call to get them installed for the holidays I was tol twice that they would call me back. They never did. Now it is nov 15 and i called again to be told we no longer have a franchise in your area. So i asked about mywarranty since they are not supposed to be installed by anyone else per the contract. So now i have lights that i spent good money on and cant use. And have to purchase new lights as no business wants to install someone elses lights

    Business Response

    Date: 26/11/2024

    Dear *****,
    I am writing to apologize for the frustrating experience you've had with our company, particularly with regards to the installation of your Christmas lights. We understand that you purchased these lights in 2022 with the expectation of reliable installation services, only to be met with the news that our local franchise is no longer operational.
    First and foremost, please accept our sincerest apologies for the inconvenience this has caused. We recognize the disappointment and frustration that comes with investing in a product that you cannot use as intended, especially during the holiday season.
    Regarding the closure of our local franchise, we want to acknowledge that this development is beyond our control. However, we are committed to finding solutions that support our customers despite this change.
    One immediate step we are taking is to extend the warranty on your Christmas lights. We understand that the original contract stipulated that the lights should only be installed by Shack Shine, and we appreciate your concern about the warranty's validity. Please be assured that we are honoring our commitment to you by extending the warranty, despite the installation challenges.
    Furthermore, we are actively seeking a local installer who can provide the necessary services to get your lights up and running for the holiday season. We are dedicated to finding a solution that meets your needs and ensures you can enjoy your Christmas lights as intended.
    Once again, we apologize for the inconvenience and distress caused by our franchise closure and the subsequent communication breakdown. Your satisfaction is paramount to us, and we are working diligently to rectify the situation.
    If you have any further concerns or would like updates on our progress in finding a local installer, please do not hesitate to contact us directly. We appreciate your patience and understanding during this time.
    Thank you for your loyalty, and we look forward to finding a solution that meets your expectations.
    Sincerely,

    Shack Shine Customer Service 

    Customer Answer

    Date: 26/11/2024

     
    Complaint: 22562437

    I am rejecting this response because:
    They arent doing anything but apologizing.  A sorry doesnt get my stuff done. 
    Sincerely,

    ***** *******

  • Initial Complaint

    Date:28/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wanted window washing - got a quote from Shack Shine (email ************************************************ The information in their quote stated: using a combination of MILD CLEANING AGENT APPLICATION + LIGHT PRESSURE WASHING + BRUSH SCRUBBING / DETAILING. Bleach on plants is not considered a mild cleansing agent, in fact it can be highly damaging to plant leaves and can also damage the plant systemically if the dose is excessive. They are now ignoring our emails from our strata. They are non responsive. No accountability

    Business Response

    Date: 11/06/2024

    Hi,

    We will refund the money which is 1,000$ requested by customer. Please tell them to email ***********************************************   on how they would like to get paid. E transfer is the best option.

     

    Thanks,

    Meet

  • Initial Complaint

    Date:22/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shack Shine provided a service to our residence on April 9,2024. Due to a misunderstanding , we were charged on 2 different credit cards, thus paying double. We have called the company more than once and were told the charges would be reversed on one of the credit cards but it has yet to be done (it has been more than a month).

    Business Response

    Date: 14/06/2024

    Hi,

       There was so.e mix up due to ownership change but we will gladly refund that amount. My team is trying to contact with you but feel free to reach out to us at *********************************************** 

    Thanks,

    MEET

    Customer Answer

    Date: 14/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Shack Shine is NOT a BBB Accredited Business.

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