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Business Profile

Windshield Repair

Speedy Auto & Window Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Date of Transaction
    August 10, 2023

    2. The amount I paid
    500 CAD

    3. What is the business committed to provide you
    The windshield replacement for my **** ***** *****.
    They used an aftermarket brand to replace my windshield without advanced information. The ADs post by Speed Glass says to use OEE or OEM windshield, it means I would get ********** or OEM from *********.
    This aftermarket glass with heating lines has badly impacted my vision while driving. They keep saying everything is exactly the same as OEM but not, it looks like a ****.

    4. What the nature dispute is
    I want to get at least ********** Glass or OEM.

    5. The manager Glenn T******** called me but it seems no working, They asked me to pay $2562.72 for OEM, or I needed to wait unlimite time until they found a ********** which was very tricky.
    Actually, I got a quote from **** ***** approved glass body shop, they quoted me I only need to pay the difference rate of about 800-900$ with **** claim.
    If I knew I would get an aftermarket glass I wouldn't fix my glass at SpeedyGlass, it was a ****.

    6. Account number / Order Number
    Invoice: ****-****** *. ADs on Speedy Glass ***************************************************************************************************************************************************

    Frequently asked questions
    Will you install the same glass as the manufacturer?

Speedy Auto & Window Glass is NOT a BBB Accredited Business.

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