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Business Profile

Auto Detailing

Dirty Bird Auto & Boat Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12th 2023, I engaged the services of Dirty Bird Auto Detailing for snow removal services at my mother's house for the entire 2023-2024 winter season. Please see copies of the attached text messages confirming this. I paid $300 for the season in advance with the understanding that the service providers would remove snow from my mother's driveway and sidewalk every snow fall. I noted before Christmas that on 1 occasion they had not come and removed the snow. However, I did not act on this as the snow fall was minimal. However on Jan. 18, after several days of snow fall I stopped by my mother's house as we were moving furniture out of her house the following day and noted that snow had not been removed for at least a day. I reach out to the service provider (message attached) and didn't not receive a response. My husband and I shoveled the snow on Friday, January 19. It snowed again on Saturday, January 20 and Sunday January 21 and the service provider did not come and remove the snow. On Monday, January 22, I hired and paid ($20) my brother and his girlfriend to remove the snow. I subsequently sent an email to the service provider (January 25th, 2023) asking to terminate the service as they were no longer removing snow from my mother's driveway and requested a partial refund. I want to recognize that they have done some snow removal but then ceased providing the service for which we pre-paid for the season. I have not received any response from the service providers and they have not returned to shovel the driveway after recent snow falls. I paid my brother and his girlfriend $30 on February 11th to shovel. I believe a $200 refund is appropriate as per the requests I've made in the attached documentation. I've also included a post for their company ******** page where they are soliciting additional clients although they are fulfilling their contract with us.

Dirty Bird Auto & Boat Detailing is NOT a BBB Accredited Business.

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