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Business Profile

Home Theater Systems

The Hi-Fi Attic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Theater Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-purchased an item May 2, 2024. I have not received the item and have since replaced it from elsewhere. I have been in touch with ownership since October 15, 2024 and made them aware of the situation. I have talked to ******* the owner and he said he would look into it. I have been in contact ever since looking for my refund to no avail. He claimed to have sent me a cheque on November 25th which I have not received, we are both in *******. It should be here by now. I have called several times and he is now evading my phone calls. I have called the store they will not pick up my call. At this point I believe they have no intention in paying me and I need to get this resolved as soon as possible. With the attitude I have received over the phone I believe I am at a dead end. I would appreciate your assistance, because this is not fair. He is a business owner in ******* and should know better. Also I have spent several thousands of dollars on equipment through his business, and I expect he would have some decency to pay me back my $336 that for some reason he refuses to pay. Thank you in advance, I look forward to hearing from you.

    Business Response

    Date: 23/11/2024

    On Friday Nov 1, 2024 I wrote a letter to Mr. ***** *********** (copy provided) about his refund request, enclosed a cheque for the full refund amount, and addressed one of his threatening phone calls (transcript provided here). This letter with cheque was posted to ******* **************** ***********, another customer and someone for whom we have a confirmed address. The complainant, *****, has never attended the store in person and we have had no physical connection with him. Most of his dealings with us are done through his brother **** or on the telephone. 

    In the letter to ***** I reiterated the message that I had just returned from a business trip and attended to this as soon as it came to my attention.  

    Attached also is a copy of my banking record, indicating that the refund cheque for $336.00 has been cashed as of November 13, 2024. I received notification of this complaint with the Better Business Bureau on November 5, 2024, and at that time I had posted the letter with the cheque for refund and as such didn't think any further action would be required on my part. 

    As ***** has requested a refund through the BBB for the amount of $336 and this has been completed as of November 13, 2024, I trust this matter is resolved and this complaint will be removed from our records in its entirety. Please contact me if you have any questions.

    Customer Answer

    Date: 25/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***********

The Hi-Fi Attic is NOT a BBB Accredited Business.

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