We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Deck Railings

Blueline Glass and Closets Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Railings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a company called BLueline Glass & Closets do a substantial amount of work on our new house. We had closets, glass mirrors, topless glass on our deck, and aluminum fencing, etc. We spent approximately $ 40,000. and we paid our last invoice April 11th 2022. On Aug 3rd 2022 we asked for a quote for more aluminum fencing to finish the front of the house. H. the owner of the company came and gave us a verbal quote, we asked him what it would be, he said approximately the same, but maybe a little more, because materials had gone up. We then asked how long, he said 3 weeks to have it done. After numerous phone calls and text messages from us to try and find out why it was taking so long, they finally installed it , 3 months. They sent us a invoice, Nov 30th 2022 and we were absolutely shocked at the cost that he was charging us. We sent him a email asking why it was so much, his reply was, material’s have gone up. We understand that materials have gone up, but not that much and if so, why didn’t he inform us ahead of time. The fencing we had installed before was, 42” high $ 43 L/f 72” high $ 75 L/f This time he charged us. 42” high $ 60L/f. 54” high $160 L/f So for the 54” high fence he more than doubled the price and yet, it as less materials in it. We realize things have increased, but not to this extent. So we don’t agree with the invoice that he has sent us. The invoice amount is. $9,775.50 We believe it should be closer to. $ 5,250.00

    Business Response

    Date: 18/01/2023

    Hi, we have this issue resolved with the customer.  

Blueline Glass and Closets Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.