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Business Profile

Floor Coverings

Island Floor Centre Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/29/24, Island Floor Centre completed installation of new ********* flooring. The tile placement was perfect, but something went terribly wrong with the grout application, which left shiny patches/streaking everywhere. As well as tiny areas where grout is missing. I was told the product **** * **** would remove the shiny streaky marks. I thoroughly washed the floor, but the shiny patches/streaking remained.

    On 7/19/24, I contacted Project Manager **** *****, leaving a message expressing how concerned I was. He did not return my call. I washed the floor again to no avail.

    On 7/29/24, still not having heard from Mr. *****, I sent him an email including photos. Yet again he did not respond.

    On 8/1/24, I emailed General Manager **** *********.

    On 8/13/24, Mr. ***** and the ********* flooring rep, ***** ********, came to examine the floor. Mr. ******** suggested a stronger cleaning solution should fix the problem.

    On 8/26/24, *****, representing Island Floor Centre, spent over four hours cleaning the floor with the stronger solution. ***** estimated he was able to wash away or at least reduce the visibility of about 70-75% of the marks. I thought Mr. ***** would contact me.

    On 9/4/24, I called Mr. *****, asking what else they could try. He said he would call me back when he returned from vacation, but if I did not hear from him to contact him in mid-October.

    On 10/21/24, I called and left a message. Mr. ***** did not call me back.

    On 10/30/24, I sent Mr. ***** another email saying that unless Island Floor Centre was prepared to redo the floor, I was requesting a rebate of 25% of the cost of the project.

    On 11/7/24, Mr. ***** emailed me, asking to have an inspector look at the floor.

    On 11/11/24, I responded by reminding Mr. ***** that Mr. ********, the ********* rep, had inspected the floor back in August. I also asked, “If Island Floor Centre had wanted another inspection, why was this not requested months ago?”

    Mr. ***** has never replied.

    Business Response

    Date: 11/04/2025

    This issue should is being resolved with Mrs. *****.

Island Floor Centre Ltd. is NOT a BBB Accredited Business.

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