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Customer Review Ratings
Average of 94 Customer Reviews
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Review fromBob C
Date: 15/07/2025
5 starsBob C
Date: 15/07/2025
I would like to state here and now how pleased we are with the knowledge, skill and professionalism of your two employees who arrived this afternoon to repair my garage door. They went out of their way to make suggestions to enhance the operation and efficiency of the unit. They were not only caring and helpful, but very polite. As a senior who has on occasion made negative comments about today’s youth, these two have given me hope that not all is lost. You are fortunate to have these two as employees. Well done.
Bob C.
Tedford Garage Doors
Date: 16/07/2025
Thank you so much for your incredibly kind and thoughtful review Bob. We’re delighted to hear how pleased you are with the knowledge, skill, and professionalism shown by our team during your garage door repair. Your note—especially as a senior with high standards—means the world to us and reminds our staff of the positive impact they can make. As a company, we strive not only to fix issues but to add value and build trust. Thank you for taking the time to share your experience and for your gracious words. If there’s ever anything more we can do to support you or your garage door’s performance, please don’t hesitate to reach out. Thank you for choosing Tedford Garage Doors!Review fromRegine K
Date: 23/12/2024
5 starsRegine K
Date: 23/12/2024
This was the second house I had garage doors installed by Tedford. Great quality, fair price, excellent service (thank you Ali), all my concerns were addressed, a couple glitches were remedied without problems and in an expedient manner. Highly recommend.Tedford Garage Doors
Date: 07/01/2025
Thank you for your 5-star review Regine. We are happy to hear your garage door installation with Ali went well and that we were able to address your concerns quickly. If you ever need servicing in the future, please do not hesitate to reach out to us. Thank you for choosing Tedford Garage Doors.Review fromBrian R
Date: 06/08/2024
1 starBrian R
Date: 06/08/2024
We booked an on-line appointment with this company to repair our door opener for the following morning. Early the next morning I received an email asking for pictures of the springs. I sent the pictures of the spring. No response. We waited all morning and most of the afternoon, but the company never showed, no email, no call. Late in the afternoon, I called and talked to a rather arrogant lady who said they were booked for the day and busy for the next week. Did I want to pay an extra emergency fee for faster service? She refused to acknowledge that we had an on-line appointment. Don’t waste your time with this *********** company.
I suspect this company will say how sorry they are for the bad service.
My response to that would be "Make sure your service is fair and reasonable. Don’t make apologies and promises after the fact."Tedford Garage Doors
Date: 14/08/2024
Our sincerest apologies for your experience Brian. As per our telephone conversation this is not our normal standard and we take our customer care seriously. We have conducted our internal review and take accountability for our team member's actions. Your suggestions and input will be reviewed by the owners, and we will commit to doing our utmost to do better. Kind Regards, Pamela.Review fromBarbara K
Date: 05/06/2024
5 starsBarbara K
Date: 05/06/2024
I needed a new keypad for my garage door. My phone call to Tedford Garage Doors was answered by a PERSON. An appointment was made within two days. The technician arrived on time, did the job pleasantly and efficiently, making sure everything was working properly, and the workspace was tidy before he left. I would certainly recommend Tedford Garage Doors for efficiency, service and reasonable pricing.Tedford Garage Doors
Date: 06/06/2024
Thank you for the 5-Star review Barbara. Jose is an excellent technician and was happy to replace your keypad. We are delighted to hear your interaction with our team was efficient and your home was left clean and tidy at the end of the job . Thank you for choosing Tedford Garage Doors.Review fromGarry L
Date: 09/04/2024
5 starsGarry L
Date: 09/04/2024
We had someone drive into and total our garage door shortly after listing our house for sale. We were afraid the house would show dismally with a smashed in garage door and broken windows for weeks until a new door could be ordered. Cam and the guys at Tedford were amazing. While other companies barely got back to me, Tedford immediately arranged some techs to come over and ensure the door was safe and the garage was secure. Further, they found a temporary replacement garage door (different colour but still looked quite reasonable) for immediate installation on the day, while expediting the ordering and installation of a full replacement door. By the end of the same day it was installed and very presentable! Thanks to Cam and the team for really coming through.Tedford Garage Doors
Date: 11/04/2024
Garry, thank you for taking the time to provide us with such a wonderful 5-star review. Our Sales Manager, Cam, is excellent at making things happen and our skilled technicians, Chad and Ali, pride themselves on customer care and satisfaction. It is the feedback from customers like you that inspire our team to always give their very best.
It was our pleasure serving you and we wish you the very best on the sale of your house.
With much appreciation,
Pamela, Senior Manager.Review fromTed C
Date: 22/12/2023
5 starsTed C
Date: 22/12/2023
Tedford Garage Doors arrived as scheduled. They explained clearly and fixed the problem professionally.Tedford Garage Doors
Date: 08/01/2024
Thank you for the 5-Stars Ted. Avery is an excellent technician and was happy to reset your cables. Thank you for choosing Tedford Garage Doors.Review fromMark W
Date: 14/12/2023
5 starsMark W
Date: 14/12/2023
Service was exquisite, the two fellows did a fantastic job! Fast, informative, and not pushy. Give them a pat on the back.Tedford Garage Doors
Date: 14/12/2023
Thank you for the 5-Stars Mark. Ian and Jason were very happy to replace your broken spring with a new set of 10,000 cycle springs, 3 new bearings, cables and provide a full garage door service and inspection. Thank you for choosing Tedford Garage Doors.Review fromGordon W
Date: 12/12/2023
5 starsGordon W
Date: 12/12/2023
Totally satisfied. Quality installation. Friendly staff. I would recommend this company.Tedford Garage Doors
Date: 13/12/2023
Thank you for the 5-Stars Gordon. Chad and Ali are excellent installers and were very happy to install your new Clopay Door, along with a new Liftmaster motor. Thank you for choosing Tedford Garage Doors,Review fromChris N
Date: 10/12/2023
5 starsChris N
Date: 10/12/2023
Quick response and excellent support and service provided by technician.Tedford Garage Doors
Date: 13/12/2023
Thank you for the 5-Stars Chris. It was our pleasure serving you, and we thank you for choosing Tedford Garage Doors.Review fromAnita P
Date: 09/12/2023
5 starsAnita P
Date: 09/12/2023
Tedford doors is a very reliable company with excellent customer service and quick to respond. . We have used them for many years and the technicians are friendly, knowledgeable and efficient. It’s a pleasure to deal with them!!Tedford Garage Doors
Date: 13/12/2023
Thank you for the 5-Stars Anita. Avey is an excellent technician and was very happy to help identify the issue with your photocell and provide a fix for it. Thank you for choosing Tedford Garage Doors.
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