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Business Profile

Roofing Contractors

Webber and Company Roofing Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:14/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Webber and Co tore off my roof and left me with only poorly installed underlayment for over a month. Due to this negligence, I experienced a leak and resulting water damage. Despite my efforts to obtain an affordable quote and even paint the wall myself to save him money, **** has ignored my requests for reimbursement for the drywall repair.

    After being left without a roof for over a month and **** repeatedly failing to meet promised deadlines, I contacted him via email. That’s when I learned he had left for an extended vacation in *******, even though our home had been roofless for over a month and he had no crew available to complete the job in his absence. He expected us to wait another two weeks for work to resume upon his return— I had little confidence he would stick to this timeline. I sent **** photos of areas I was concerned about due to the poor underlayment installation and the crew leaving our gutters clogged for so long. I asked him to have someone address these issues promptly. He assured me he was sending someone the next day, yet despite giving him a few days, no one ever showed up.

    At that point, I had no faith in **** to follow through or complete the job properly. I could tell my roof was in a compromised state and needed protection. I canceled my contract with him and hired another company to finish the job, which cost me more money. I never received a partial refund for the $3,700 deposit I had paid ****. A few days later, I discovered water damage exactly in the spot where I had previously sent **** photos expressing my concerns. The new roofing company rushed to secure the area, preventing further damage, while I opened the wall to dry everything out. This water damage was a direct result of Webber and Co’s negligence. Despite being notified, **** has ignored me and refused to reimburse even a mere $525 for the drywall repair, despite everything that has transpired and my efforts to handle parts of the repair myself.

    Business Response

    Date: 04/03/2025

    We resolved the issue and came to an agreement. He is happy now. 

    Customer Answer

    Date: 06/03/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Webber and Company Roofing Ltd. is NOT a BBB Accredited Business.

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