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Business Profile

Walk-In Tubs

Island Walk In Tubs Renovations

Reviews

Customer Review Ratings

5/5 stars

Average of 14 Customer Reviews

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Review Details

  • Review fromElizabeth S

    Date: 06/06/2025

    5 stars
    Fantabulous job! Every thing was professional. Great team. Handled everything for me. Saved me many headaches and time, THRILLED with final results!!
  • Review fromCarol M

    Date: 24/05/2025

    5 stars
    Our installer was excellent! Well installed, he cleaned up completely at the end of each day. Very friendly and easy to talk - answered any questions we had knowledgeably and made sure we understood. The shower itself is beautiful. It's so nice for me to not have to worry anymore about falling getting into the tub we had. All around good experience and would recommend this company Laurie helped with all the paperwork and took any confusion out of the equation. Thanks guys!!
  • Review fromVadym G

    Date: 05/05/2025

    5 stars
    Bathtub to walk-in shower conversion has been done as smoothly as it gets. Impressive in each and every aspect, from Laurie taking us through all the preliminary steps to Carlos and Jake performing actual job. Clarity and answering all the questions, thorough and amazingly speedy demolition and installation, attention to details, and making sure that everything is done to our satisfaction. Pleasure to deal with, and the result is to enjoy for years to come.
  • Review fromBarbara J

    Date: 04/05/2025

    5 stars
    I honestly cannot say enough good things about this company. Laurie the salesperson, listened to my needs and held my hand and guided me through choosing the right tub for me and all the paperwork involved. Bil, and Joe who came and did all the removal and installation were amazing. They were polite, always on time and left everything cleared away and spotless. Bill carefully walked me through all the features of my new tub and left his number for me to call should I have any further questions or concerns. A totally Canadian company and one that gives excellence in both the tubs they manufacture and all the personnel who work for them. Thank you all so much!
  • Review fromCarolyn H

    Date: 14/02/2025

    5 stars
    We had an Oasis walk-in tub installed. Extremely impressed with the entire process, from viewing our model, having all our questions answered, delivery, and finally installation. Jake our installer was very polite and professional and did the job of two people, thank you! Would recommend Island Walk In Tubs to anyone. Thank you, Laurie and Jake!
  • Review fromShirley K

    Date: 11/02/2025

    5 stars
    We had a walk-in shower installed a few weeks ago. What a great job. Laurie Finnegan in their Victoria office was so helpful. Bill the installer from Nanaimo was fantastic.
  • Review fromIngrid H

    Date: 26/10/2024

    5 stars
    Had walk-in shower installed this past week. Can’t say enough good things about the company and their employees. Extremely knowledgeable, courteous and helpful. Explained the entire process in terms I could understand. No surprises. Great experience and I would highly recommend Walk-in tubs Fraser Valley to anyone considering a tub/shower conversion.
    I. Helmes
  • Review fromDave & Pat C

    Date: 10/10/2024

    5 stars
    Dealing with Island Walk in Tubs was a great experience. From Laurie explaining what was available and all the options that were available. Alex the installer was great and helped us decide where was best to put the grab bars. We would highly recommend this company.  P and D Collett
  • Review fromElizabeth g

    Date: 02/09/2024

    5 stars
    The bath tub itself is excellent quality and the installation people were hardworking perfectionists. They were also respectful of our schedule. I would recommend this company to anyone.
    E and T Greaves, Victoria BC
  • Review fromKevin M

    Date: 05/08/2024

    5 stars
    Entire process was quick and painless, from the original contact to final installation. No complaints. Highly recommend to anyone considering a walk-in tub.

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